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KS4102: Remote volume buttons won't work . Button is stuck down for the "lower volume" so I am only able to use "high volume" which is too loud for comfortable listening. Do I need replacement remote, and if yes, where do I order one?

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You can disassemble and clean the remote, this might help.

Clean the rubber keypad with ethyl alcohol and cottonwool, also clean the contact tabs on the rubber keypad and on the circuit board (don't rub the contacts too hard when you clean them, you don't want to damage the conductive coating).

Also clean well the housing, especially the holes on the housing where the rubber buttons protrude.

The holes (and the rubber buttons) get dirty with use and this often causes the buttons to get stuck.

I had to "repair" several remotes with stuck buttons, and simple cleaning did the trick.

I hope you can get it fixed...

Regards

3rq8 (Triarcuate)

Posted on Sep 13, 2009

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It sounds like one of the volume down buttons is stuck in the activate position. The same as if you were holding the down volume button continuously. It could be either the volume down button on the TV or the remote. I would try remove the batteries of the remote then adjust the volume by the TV buttons.


If the volume doesn't go back down then the remote is the problem. In order to fix the remote you may need to take it apart. This is normally easy to do just locate any screws that may be holding the remote together. If you don't see any screws then you will need to pry the two sections apart. Separate the circuit board and rubber buttons and clean them both with some rubbing alcohol and reassemble it. If it still has the volume issue you may need to replace it.

If the problem persists with the remote deactivated then it's the volume button located on the TV. That is a little more difficult. You can try wiggling the button or some canned air (used to clean computer keyboards) to blow it clean. However it may need to be disassembled to gain access to the switches for proper cleaning.
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The volume on either on your Remote or Tv is stuck down. This can be caused by spilling Liquid onto the remote (we all do it) you can test which one it is.

take the battery's out of the remote and turn the volume up via the Tv volume button on the telly. If this stays at the required Volume Then this means that the - volume button is stuck down on the remote. Try and clean it with something like a baby wipe or something similar (not a sopping wet cloth) If this does not work then you may need a new remote.

Hope this Helps

Cheers
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If you need replacement parts enter model here

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