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Skype shuts down when I enable the video on Skype. I tried using an older version of Skype but still encounter the same problem, any ideas out there

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  • 166 Answers

With updating SKYPE your firewall must be updated as well.
Exit/Close your current Skype by clicking in system try Skype icon (down near the right corner green spot)
and choosing “Quit” from there if needed.
Open firewall, in programs, deletes Skype.
Run Skype and allow connecting
This also affects SP2 users who should follow above procedure.
With SP2 firewall.
Disabling external firewall will enable XP firewall by default.
So if you disable any other firewall XP firewall will now block your connections.
So remove Skype from XP firewall program list as well

dont forget to vote fixya rating

Posted on Sep 13, 2009

  • DaveS1969 Aug 25, 2010

    I had the same problem....when I enabled the video on SKYPE, I would get the blue screen of death and my PC would shut down. I tried almost everything short of downloading a 'fix-it' program off the internet, which I was VERY leery of. Anyway, after a few weeks of searching my dad came up with this idea...just to try it out...I changed the resolution on my PC from 1280x1024 pixels to 1024x768....Now SKYPE works!!!!! Hope this helps someone out there....good luck!

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Posted on Jan 02, 2017

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Hp dv7 laptop skype video message error


Seems the Skype community are having similar issues..


Try this:-

Please make sure you are using the latest version - currently 6.9.0.106. You can check your version in the menu "Help -> About". If you are running an older version please manually download and install the latest Skype version.

NB: The "Check for updates" features will not yet prompt for the 6.9 update.
If not check to see if they have posted anything newer here:-

http://community.skype.com/t5/Windows-desktop-client/Facebook-connection-issues/td-p/1962633

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My ASUS S56C ultrabook wont let me make calls on skype. It just comes up as "Problem with playback device."


Have you tried to reboot? Camera, Mic in service? Are you using headphones? Try without. Have you updated Skype recently? If so, Remove and install older version, I have had this issue with Skype Updates, They just don't work well with some machines. Tale a look at older versions here: http://www.filehippo.com/download_skype/ Read The Comments.

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hi there,
Please try installing an older version of skype like 4.2.
http://www.oldapps.com/skype.php?old_skype=88
Try that link and see if it works. Make sure you remove previous installations of skype ok.
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I am having trouble with my skype video. When I make a call I can see and hear them, but my party cannot see me. I have a logetic webcam250. Please help!!!!!


You should install the drivers before you try to operate the webcam, unless the instructions state otherwise. If the drivers are not installed, unplug the webcam and install the drivers, and plug the web cam back in when promoted. If you have the drivers installed already, or can confirm the web cam works, open up skype and navigate to tools then options. Once in the options menu go to the video settings tab. In the "select webcam" drop down menu select the webcam of your choice.

It's also possible you are using an older version of skype that my not support new protocols for video, OR it's possible you are using a new version of skype which doesn't automatically start video. If you are using an older version of skype (current version is 5.1) update to the later version. If you have the latest version, you may need to manually start video chat. When you start a call, look towards the lower area of the screen for a button that says "My video" and click on it. This should start the video chat.

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Cannot get incoming video with Skype.


This is usually a problem on the other users end. If this error occurs with all incoming video, regardless of the other user, try this.
Reinstall the version of Skype you are currently using. If the issue is still no solved, try installing an older version of Skype on your computer.
Here's a link to an older version: http://www.soft32.com/download_127797.html
Sometimes the newer versions/updates will bring up errors with your computers.
Best of luck!

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I see person I call but they cannpt see me, only still picture can be seen. I printed the users guide and tried every thing..I am on Skype.


Try making sure you both have the same version of Skype. Sometimes an older version of Skype can also help.
Another thing to check is the DirectX version on both ends, as it is used for video rendering.
Some more ideas on how to fix webcam problems can maybe help as well.

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  • Extract from Skype Help
  • "Most PC-compatible webcams should work with Skype, although some older models may not. Make sure you download and install the most recent drivers for your webcam (you can get these from the webcam manufacturer’s site). Or, you can buy a webcam that’s guaranteed to work seamlessly with Skype from the Skype Shop.
  • Make sure both you and the person you are video calling are using the latest version of Skype. To check what version you have, click Help > About Skype.
  • Please check that your computer hardware configuration supports video calls – the recommended system requirements are a 1 GHz CPU, 512MB RAM, a video card with at least 16MB of memory and a 512/256kbit (down/up) broadband internet connection.
  • Check that your video device supports DirectShow 9.1 standard (WDM is currently not supported).
  • Make sure that you have the latest version of DirectX. You can download DirectX if you need it. After installing it, please go to Start > Run and type dxdiag. In the window ensure you have DirectX9.0c or higher. Sometimes the installation fails to update the version and in these cases please contact Microsoft for support."
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YOU MAY NEED TO RECONFIGURE YOUR NETWORK SETTINGS SO THAT THE LAPTOP ISN'T IN WIRELESS MODE IS IN ROUTER MODE SO TO SPEAK. CHECK ALL THE SETTINGS CAREFULLY.

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Normally you can do video call.
While chatting and enable the video is possible with the latest version of skype 4.1.0.179

Another options also is to use is use a other software for video like msn or yahoo messenger.

First I would recommend you to download the latest version of skype
Follow the link :(www.skype.com/download/)
While configuring be sure to use the following setting:
1.Start skype.
2.In the navigation pane of the Skype Options window, click Video Settings.
3.Adjust quality of picture in 'Settings
4.Check the correct webcam is shown as default
Click Save
Test your webcam by making a Skype test call.
If you need further help you can log onto:
(http://support.skype.com)
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Could be a bandwith issue, but also try reinstalling Skype.
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Some more ideas on webcam troubleshooting...

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