Question about Sony Playstation 3 (PS3) Console

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Playstation 3 Red Screen of Death

My playstation 3 shows a red screen when I turn it on saying "a serious error has occurred. contact technical support. Why is it doing this and is there something that I can do to stop it?

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My playstation3 120gig slim wich i got about 4 weeks ago wont work when i turn it on it goes strait to a red screen saying contact technical support a serios error has occured what do i do?

Posted on Oct 03, 2009

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Posted on Sep 13, 2009

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SOURCE: when playstation 3 is turned on, a red screen

Unfortunately, that error can only be fixed by Sony. Its rare, I know they dont get as many of these errors but I can guarantee you they wont be fixing it, it will be a replacement system.If you have anything on there at all you would like to keep i suggest backing it up. If your systems still under warranty it wont cost you a thing. If its not, Sony will charge you 150.00 to fix/replace it.They will send you an email you have to fill out and stick with it and a box in the mail. You have to send it in to them. The whole process usually takes 2-3 weeks.

Posted on Oct 24, 2009

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1 Answer

A serios error has occured contact technical support. this is the message that appeared on a red background on my tv as I turned it it on to play.


I don't know what messagethat is, but i assumeyou have the red screen of death. There really isn't a way to fix it, the console is telling you a MASSIVE, CATASTROPHIC failure has occured that needs to be fixed ASAP. Contact Sony. This is an extremely rare and extremely serious problem.

Feb 18, 2011 | Sony PlayStation® 3 (80GB) Console

1 Answer

Red screen


The "Red Screen of Death" usually happens in later PS3 Fat models right after you have turned on the PS3. It can happen right after the PS3 logo and wave animation appears. It is a mysterious error that seem to be software related during the checking process (perhaps some corruption in nand flash or harddrive block). When the error occurs, the screen turns red, and you see a message:

A serious error has occurred. Contact technical support for assistance.

Oct 09, 2010 | Sony PlayStation® 3 (80GB) Console

1 Answer

When i turn on my ps3 the screen will turn red and it will say (A serious error occurred. Contact technical support for assistance)..plez help me because i dont want to get a new one and lose my memery..


Yes the famous red light of death not good! You can send it in like you say but it will wipe your memory and is a bummer starting over!

You can use a good guide to fix this at home in under an hour that is a choice.

Jun 04, 2010 | Sony PlayStation® 3 (80GB) Console

2 Answers

Red screen: "a serious error has occured"


This is called the "PS3 Red Screen Of Death" it's the same as the 360's RROD. The best solution would be to contact Sony about it and they should resolve the issue.

Jan 09, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

My ps3 when you turn it on it has a red screen and says a serious error has occured


This is called the "PS3 Red Screen Of Death" it's the same as the 360's RROD. The best solution would be to contact Sony about it and they should resolve the issue.

Jan 08, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

When i turn on my ps3 a red screen comes up


Usually it's a motherboard issue, but you can try booting the PS3 WITHOUT the hard drive installed and see what happens.

Let me know.

Jun 15, 2009 | Sony Playstation 3 (PS3) Console

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