Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

10 Answers

My Zune is Not responding

When I first time coonceted to My Laptop its gving some Battery charging symol and Hanged up.Now i am waiting for drain off the Battery.Can you Please help me whats the problemThanks

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  • Sairam08 Dec 11, 2007

    Zune is not responding

  • Anonymous Dec 11, 2007

    My problem sounds the same. Plug it in to charge and a battery symbol with a plu inside it comes on and nothing more can be done. No response from any button, the symbol won't go away. It is like it is locked up.

  • n8thagr8 Dec 13, 2007

    zune was charging and took zune off charger but it keeps tha chargin symbol on tha screen and wont turn on

  • gautamjha Dec 18, 2007

    I'm having the same problem too with my zune 8 GB. Nothing is working out

  • Anonymous Dec 27, 2007

    my zune will not connect with anyones computer just get battery symbol with static plug in the middle

  • big cas May 12, 2008

    my zune is saying to recover from an error zune must erase all content

  • oheneba630 Jul 01, 2008

    my zune is not turning on and nothing comes to the screen and my laptop is not recorgnizing it but it is becoming hot.

  • jamar15mitch Jul 11, 2008

    my zune will not charge and has this Battery symbol with an explantion mark in the middle

  • shantmane Aug 10, 2008

    I just attached the zune to PC, for sometime device showing it is charging and restarting but after few min. it goes blank. Previously, if I keep it for charging it was showing it is charging, when it charged full i removed that, listen for few hr. afterwords I turned it off, but when i again trying to restart, it won't.I attached it for charging but still it was blank.After few days again tried to charge. It was showing it is charging but after full charge it acting weirdly- screen is on for some time then suddenly it started restarting and last it totally blank.

  • quadad Sep 10, 2008

    9/9/08

    I just had the same situation. My 30gb Zune just flashes a full screen battery icon, then it quickly shuts down. It will only work when it's plugged in the computer, car pack2 , and wall socket w/ ac adapter. It displays a full green battery icon in the lower right screen. Iv'e looked around zune support websites, and maybe trying to reboot it might work.

  • jsoutter Nov 30, 2008

    Same problem here running 64-bit Vista

  • stimixs Dec 13, 2008

    some **** happened to me.... its fully battery, the play button doesnt work, turns off and on, must be connected to wall, comp , car, for it to work.... dam...

  • helen wonderful
    helen wonderful Jan 23, 2009

    please i begg you!!! My zune would not respond to my computer, instead i get this annoying repeat of the computer telling me it can't identify my zune!!! please, i can't dowload anything, i basically can just watch....by the way it doesn't even charge...i need your help ASAP!!!!!!!!!!!!!!!!!!!!!

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10 Answers

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After much research on this matter in the past few hours. To resolve this situation don't shut the zune down by holding play/pause button it does not shut down properly that way.

Hold down the down & back button down until shuts off....zune recommends as the best way to turn off your zune. Also if you are having problems holding charge, a lot of people replaced the original charge plug and found that it worked again. these cables usually become faulty from previous models and 30gigs. So buy a new cable & shut it down correctly.

Still no worky??? Call zune, within 1 year they will accept it for repairs. They may even send you a new refurbished zune...since they no longer are making the 30 gig...probably for those reasons.

I hope this advice not only helps you but myself. Who wants an expensive paperweight...not I!

Posted on Dec 31, 2008

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Smash it on the concrete pick it up and shove all the pieces up bill gates *** for ******* up yet another product

Posted on Oct 21, 2008

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Well i

Posted on Aug 05, 2008

I just plugged mine in and left it and it worked.


Posted on Jul 01, 2008

Mine does this all the time...my solution toggle the hold switch a few times and press play a couple times...

Posted on May 11, 2008

Mine was just locked up. I have a 30GB. Lock it for a couple seconds unlock it and then "turn it on" aka hold the play button.

Posted on Dec 29, 2007

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There is no solution but maybe try holding the back button and pressin up.Im sending my 80gb zune back and getting new one.it has same problem as yours

Posted on Dec 15, 2007

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Pressing playing 3 to 4 times solves this problem every, single time.

Posted on Jan 19, 2010

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My first time charging (overnight) resulted in a locked up unit. After searching around I found a solution that sounded too good to be true but I tried it anyway.

All I had to do was unplug the unit and wait for the battery to drain completely, you'll know it has drained when the screen goes blank, then charge it again. I was quite surprised that this actually worked. I haven't had a problem since and considering what I paid for 30 gb of music, I am quite happy with my Zune!

Posted on Jan 29, 2008

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I have the same problem with my 30 GB Zune. What a pile.

Posted on Dec 27, 2007

  • pinkalicious Dec 27, 2007

    i was on the phone w/ the zune people who can't understand anything, and they tell me to drain the battery and try again??? ummm... yeah ??

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1 Answer

Zune wont load


This is how this problem should be resolved:

  1. Disconnect your Zune from USB and AC power sources.
  2. Because the player is frozen, its battery will drain—this is good. Wait until the battery is empty and the screen goes black. If the battery was fully charged, this might take a couple of hours.
  3. Wait until after noon GMT on January 1, 2009 (that's 7 a.m. Eastern or 4 a.m. Pacific time).
  4. Connect your Zune to either a USB port on the back or your computer or to AC power using the Zune AC Adapter and let it charge.
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There's a fix:


Your Zune will need a "hard reset."


To do this, use a small screwdriver to pop off the plastic shielding where the Zune cable plugs into and remove the two screws on either side of the plug. Next pop the cover off and locate the battery plug at the top left corner of the Zune, using your screw driver, pop the cable connection half way off, and do this to the other plug on the right side. Wait 3 seconds, then push down the right connector and then the left battery connector. Your Zune should start up immediately. Press the backing of the Zune down (make sure headphone jack is aligned) and put the screws and cover back in place.


It's an easy process but if you're unsure don't attempt it.

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My 80 Zune has a frozen screen as well... This is ludicrous! Well this is how this problem should be resolved:

  1. Disconnect your Zune from USB and AC power sources.
  2. Because the player is frozen, its battery will drain—this is good. Wait until the battery is empty and the screen goes black. If the battery was fully charged, this might take a couple of hours.
  3. Wait until after noon GMT on January 1, 2009 (that's 7 a.m. Eastern or 4 a.m. Pacific time).
  4. Connect your Zune to either a USB port on the back or your computer or to AC power using the Zune AC Adapter and let it charge.
I cannot believe the savvy programmers for Zune did not identify this problem in advance... Well I guess we are all human lol... Can't wait to begin listening to my music again!

Have a Happy New Year!

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Please help!!!!!!!!!!!!!!!!!!!!!!1


My Zune 30 is frozen. What should I do?
Follow these steps:
  1. Disconnect your Zune from USB and AC power sources.
  2. Because the player is frozen, its battery will drain—this is good. Wait until the battery is empty and the screen goes black. If the battery was fully charged, this might take a couple of hours.
  3. Wait until after noon GMT on January 1, 2009 (that's 7 a.m. Eastern or 4 a.m. Pacific time).
  4. Connect your Zune to either a USB port on the back or your computer or to AC power using the Zune AC Adapter and let it charge.
Once the battery has sufficient power, the player should start normally. No other action is required—you can go back to using your Zune!

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heres a solution, i guess my freinds were right, i wish they werent , but i guess ZUNE'S ARE ****. Sorry Microsoft aint do that again.

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I had the same problem (frozen after first time trying to charge.) I found the solution on another site. I just unplugged the device and let the battery drain completely, then plugged it back in (rear usb port) and voila, it works, that simple.

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