Question about HP OfficeJet 7410 All-In-One InkJet Printer

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I am receiving an error msg. that states: "Remove and check Print Cartridges" - It's a wireless, all-in-one printer hp offieject 7410 xi and in the midst of printing wirelessly yesterday it began to take longer to print and then eventually displayed the msg. above.

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Hp 7410: Error msg: Remove and check color cartridge. Is this a deathnell for this machine? I cannot seem to get past it even after removing and replacing.


There are several possible issues causing the problem. The color cartridge could be faulty. The contacts on the cartridge and the associated contacts inside the printer may be dirty. Finally, the cartridge chute may be damaged or printer may need service.

You can try a new HP cartridge. Next try cleaning the contacts with distilled (or bottled water) and Q-tips or lint free cloth. With the printer on, open the lid and remove the cartridges when they stop moving. Disconnect the power cord from the printer to stop the machine in the open state. Clean the cartridge contacts and the matching contacts in the machine. Dry the contacts with a new Q-tip or wait 10 minutes before replacing the cartridges. See http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01423559&tmp_task=solveCategory&cc=us&dlc=en&lang=en&lc=en&product=391194 for pictures. Then close the cover and reconnect power cord. You can repeat the cleaning step if it doesn't solve the problem.

If this doesn't work, look at the cartridge chute area to see if the spring is dislodged or the tab is broken. Again see the link above. In that case, the unit needs service. If it is under warranty, contact HP. Otherwise, decide if it is worth the repair cost.

I hope this helps.

Cindy Wells

Aug 17, 2012 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

I have an HP 7410 with the error message "remove and check color cartridge." The circuit board behind the cartridge is not damaged, and the side-load spring is intact, so that's not the...


Sounds like the mainboard inside of the printer is bad.
Some things to verify this, make sure the cartridges that your using are original HP Cartridges and NOT 3rd party ones, even though 3rd party can work, its hit and miss and can cause sporadic problems.
If that doesn't fix it then try this troubleshooting step:
Reset process is........unplug power cable from the back of the unit, without turning it off, wait for about 10-15 secs & then while plugging in the power cable press & hold # key & the 3 key.....once u can see the unit powering on let the buttons go. Its important that you do the plugging in of the power cable while your holding these buttons on the printer........you will see a "partial reset" being displayed on the printer.
If that does not do the trick you can try the same with the # key & the 6 key on the printer. This is a semi full reset.

If u still get the error msg its a hardware issue with the printer & cannot be fixed with regular troubleshooting.

At that point unless the printer is under warranty I would replace it because parts aren't available for it.

May 28, 2011 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Error msg: Unable to print It states to refer to


Hi there maximum time we found it is a the head problem. The print head is what the cartridges sit in inside of the printer. For resolve the problem please follow these.

Open the printer and wait for the carriage to slide over. Some how if its not come then Unplug the printer & Manually slide the carriage.
Now Remove the ink cartridges from the print head & Use wet warm cotton swab or use alcohol to thoroughly clean the print head.
Repeat this until there is no ink residue coming off on the cotton swab. After finished it make the head dry then fix it back. Now Try to print something now
If that does not work then follow the next step.

Remove the printer data cable & restart the PC & printer. Then fit back the data cable & turn on the printer. Hope that's start working , if no luck then Uninstall the printer driver & restart the PC & Printer both again. Now install the driver of the printer and connect it with PC ,Turn on printer & go for a test print from the printer preference. Thanks & waiting for your reply.

Aug 22, 2010 | Brother MFC 210C All-In-One InkJet Printer

1 Answer

I have an error that says "remove and check color cartridge". I have replaced it and still get the error. what can I do?


Sometimes this issue occurs if the print head contacts are bit dirty.
First take the printer cartridges out, clean the shiney copper looking plate on the print head located at the back of the ink carriage in the printer, then wipe it dry with a lint free cloth. i suggest doing it a couple of times.
then reinsert the print cartridges, do a test page and/or a clean cartridges page, and see if it clears up.....

Mar 02, 2010 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Error message says check color print cartridge. We've removed and reinstalled several times and the message is still there.


Remove the color cartridges and insure that the spring in not loose. Also look at the printer circuit in the back for pin holes.

Feb 01, 2010 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

My HP Officejet 7410 xi is showing an error message that states "Remove and check color cartridge". I have tried replacing the old cartridge with two separate new ones and I still get the error message.


Apparently, there is a known problem with this printer series (7310 / 7410). When you replace the cartridge, there is a metal wire that keeps the cartridge in place. This wire comes away from the wall as you slide the cartridge in and makes a hole in the ribbon cable.

Unfortunately, there is not much that you can do, other than to contact HP. Hopefully, your printer is still under warranty.

Jun 15, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

New cartridge inserted, received error


Hi can try I found this I know your error not in here but it may work for It worth a try nothing to lose and it may work. I know your error code is not in this but it some times it clean the error with this type of error number you can gave it a go try not harm it Error code: 0xc18a0201, 0xc18a0206, 0xc18a0306, 0xc18a030a, 0xd0620130, 0x887dd03a, 0xd05d010d, 0xf0af8004, 0xc19ac3ff, 0xc18a050...

Reset the product:
1. Without turning off the product, disconnect the USB cable from the rear of the product.
2. Remove the cartridges from the product.
3. Wait for the 'Insert Cartridges ' message to display on the control panel.
4. Disconnect the power cord from the back of the product.
5. Wait 60 seconds.
6. Reconnect the power cord. If the product does not automatically turn on, press the Power button ( ).
7. Reinsert the cartridges, and then close any open doors on the product.
8. If you receive a prompt to print a calibration page, do so.
9. Reconnect the USB cable to the rear of the product, and then try printing again.
Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Apr 03, 2009 | HP Photosmart 3210 Printer

1 Answer

Printer not working


sounds like the drivers went south.

go here for a fresh set, AFTER removing the old ones first.

http://www.hp.com

Jun 14, 2008 | HP Photosmart 2610 All-In-One InkJet...

2 Answers

HP Officejet 7410 All-in-One Error:0xc0620004


The product displays an 0x ... error code when printing (for example Error: 0xf0af8004 ). These error codes indicate that the product has an internal condition. Solution Use the instructions below to resolve the issue by restarting the product.
  1. Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
  2. Open the cover of the product and remove the print cartridges.
  3. Close the cover and wait for the Insert Ink Cartridges message to display.
  4. Disconnect the power cord from the back of the product and wait for one minute.
  5. Reconnect the power cord. If the product does not automatically turn on, press the Power button.
  6. Open the cover and reinsert the print cartridges.
  7. Close the cover. If prompted, print a calibration page.
  8. Reconnect the USB cable, and try to print a print job from the computer.
If these steps did not resolve the issue, contact HP technical support for assistance.

Jan 06, 2008 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

HP 7410 Printer Error


Is the printer highlighted? Is it set as a default printer?

Oct 16, 2007 | HP OfficeJet 7410 All-In-One InkJet...

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