Question about Creative Labs ZEN Vision:M Digital Media Player

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Firmware problem..... Anyone get my comment??? I lost the firmware to my zen vision:m and I am having problems loading it???

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Re: firmware problem.....

Try different usb port and different computer

could also have loose connection on usb port on the unit.

Posted on Dec 12, 2007

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there are options in the players menu for rebuilding database and things before you restore to see if that helps.

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Go to the Creative website and D-load the firmware renewal utility for your player. It should detect the player via USB automatically and find the firmware for it via the Internet connection. No buttons required. 

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Lotsa people are having the same problem with the firmware updates. Go check for your warranty, the product was working fine before applying THEIR firmware update.

Keep us posted and thank you for using our service.
FixYa for all your troubleshooting needs.

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Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard

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Firmware problem for zen vision M

I had the same issue with my zen vision m. It was not recognized on any computer (although it would charge) and I noticed that when I turned it on after having it off for any amount of time, the zen would rebuild half way before turning on. 
If this is what is happening with you, then this one solution I found to fix it: 
Download the MP3 Recovery Tool from Creative Support website. Make sure that your Zen is charged at least half.   Turn on your Zen, Holding the power switch in the on position (Very Important!). While holding the Power switch on, Reset the Zen by inserting a small object in the Reset hole on the bottom of the Zen (small objects can include thumbtack, wire, earring, etc...). You will see a menu: Clean Up, Format, Reload OS/Firmware, Reboot. (It is now safe to stop holding the Power switch) I decided to go down the list until something worked.  I ran Clean Up first and that didn't work for me, so I tried Format.  It will remove all of your data. Once Format runs, Reboot the MP3 player and plug it up to the computer. Run MP3 Recovery Tool. The firmware should should install itself on your MP3. Once installed, your computer should recognize the Zen. 
I hope this helps! 

Jun 24, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

My zen is freezeing

1. I'd try a system clean up first (instructions below)
2. definitely upgrade your firmware (
3. If all else fails, back up all your music on your PC and format it (instructions below)

.... from Creative's site

Reset, Format or Clean Up a Zen Vision:M If your player stops responding, you can reset it. To reset the player, push the end of a pin-like object (for example, a pin or straightened paperclip) into the Reset hole. This should not cause you to lose any data or audio tracks, unless you were in the middle of transferring an audio track.
To reset Zen Vision:M to factory default settings:
Press on the Menu/Back button on your player, and select System, and then Reset.
To Format or Clean Up Zen Vision:M
  1. Detach the Zen Vision:M player from your PC , and ensure that the unit is off. If the battery is too low, charge the battery fully before continuing
  2. Slide the Power switch towards the Power icon vision_m_reset.jpgand hold the switch in the Power On position.
  3. Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole, press gently and remove. vision_m_reset1.jpg
  4. Release the Power switch when the Creative logo appears. The Recovery Mode appears:
    • Clean Up (Performs a disk scan on the player's hard disk, it will not affect music files)
    • Format All (Formats the players hard disk - Note: all contents will be lost)
    • Reload Firmware (Reloads the Operating System on the Zen. Select this option ONLY if there is a firmware available to reload.)
    • Reboot (Reboots the device).
  5. Select Clean Up or Format from the Recovery Mode, and then select Reboot.

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It could be anything. Check the firmware on the device? Is it a 1.xx.xx or a 2.xx.xx? What version of Windows do you use? Do you have Windows Service Pack 2? Etc? It really could be anything.

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