Question about SanDisk Sansa m240 MP3 Player

1 Answer

Its not working

Hi! i recently recived a Sansui 512MB Mp3 Player with FM radio( model SAN0888) for my birthday. As i was listening to it with my friend in class, at school, it fell off the desk on to the carpet.
i picked it up and tried to turn it off, but it wouldn't let me press any buttons. The song stopped playing, but the screen was still on. it was like that all day, untill it turned itself off. But now the problem is it dosent turn on. I even tried plugging it in to the computer to charge it, but it still does not work. it doesnt even show up on the computer.
when it fell of the desk it wasn't a huge fall, only a couple of inches. But i also think it could be the battery because it was low that morning. But the silly thing is i've only had it for 2 weeks, how can the battery run out this quickly??
please help me, i have not told my parents yet because they are the ones who gave it to me, so please give me a solution as soon as possible.

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1 Answer

Maybe the hold button got knocked on the opposite side of the power button. try moving that and try to turn on again

Posted on Jun 18, 2008


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FM Radio (if applicable)
The Sansa
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There could be due to a corrupted file, let us try to "Format" your device. Formatting will delete any existing corruptions in your MP3 player. To format your MP3 player, please do the following steps: Note: Formatting your MP3 player will delete all the files in your device, I suggest that you create a back-up copy of your files from your MP3 player to your computer. 1. Put the Hold switch ON, it's located at the side of the MP3 player (orange color should be visible). 2. Plug the MP3 player in your computer without the battery. 3. After it has been recognized by the computer, please open "My Computer". 4. Your device should appear as a "Removable drive" with an assigned Drive Letter (Ex: "D", "E" or "F"). 5. Right click on your Sansa MP3 player then select "Format". 6. On the format pop-up page, select "FAT" for the file system. 7. Click on ok/start. If you can't format your MP3 player at your computer. Please try it on a different computer. Note: If your MP3 player has a Firmware version 3.x and below please try the steps below: Also your MP3 player may have encountered temporary power loss. This issue usually happens when there is a failure of power going directly through the system of the MP3 player from the battery. Let's try to power-cycle your MP3 player. To power-cycle your MP3 player, please do the following steps: 1. Take the battery out of the player. 2. Hold the "Power/Menu" button for 30 seconds without the battery. 3. Try powering on the device. 4. Please try these steps for 3 times. I hope these steps help you resolve your problems regarding your SanDisk product. This is what sansa sent me when I had a similar problem. Good Luck!

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