Question about SmartDisk FireLite 40 GB Hard Drive

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I have a firelite model USBFLB40-C it was working fine yesterday but today I can't access it. The light blinks but my computer nor two other computers recogize it. I have about 15 GB of information I need badly can anyone help me here please. Terry S.

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  • tshelton358 Sep 22, 2009

    I took this drive to a PC shop where we placed it in a new enclosure but it still didn't work. Do I have other options?

  • tshelton358 Sep 24, 2009

    Thank you Chris I appreciate your time and effort I believe I will just charlk this one up to experience. I can redo most of my work it will be time comsuming but can be done in time. I lost some family pictures which can't be replaced but I will live with it. Again thank you for your help.
    Terry S.

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Hi Terry,

We can definitely help you with this issue. If the drive has been tested on more than one computer you have already finished the first diagnostic for us. The next step is to remove the harddrive from the enclosure and install it in a new enclosure as this is the next most likely solution.

If you do not have the skill/tools to safely perform the operation pop into your local PC shop and ask one of the technicians to move the old 40GB drive into a new enclosure for you to test if the drive is working. If it is working in the new enclosure buy it and be on your way. I would also suggest buying a new external as 40GB drive must be at least 3-4 years old and mean time to failure averages 5 years.

If they test the drive and it doesn't work in the new enclosure, reply back with your Country, State and City and I will refer you to an appropriate pro who can recover the data for you.

Either way let me know how you make out,

Chris

Posted on Sep 13, 2009

Testimonial: "Thank you Crankstart I will follow your suggestions at my first opportunity. I appreciate you taking time to assist me. Have a blessed day."

  • Chris
    Chris Sep 22, 2009

    Hello again,



    Sorry to hear the simple fix didn't work but thank you for the update. You do still have options available to you but they are not quite as simple and do involve a bit more outlay, financially of course.



    If the drive failed on multiple computers and in a new enclosure the problem is either in the actual circuit board attached to the drive or worse yet inside the drive. At this point we have eliminated all simple/cheap recovery options so now it comes to which of the remaining options fits you budget and need for the data better. I work with several data recovery companies worldwide to ensure Askers like yourself always have options available to them if the simple cheap/free solutions fail to provide satisfactory results.



    I will need to know a few more things to advise you on your best option(s) for companies that can retrieve your data. First I need to know your location(Country, State and City), this will narrow down which facilities have the most practical locations for you to work with. Then I need to know, to some degree how much value you put on time to retrive the data vs cost of hiring the pros as some facilities are cheaper but take longer, others are faster but charge premium rates.



    For example I recently dealt with a gal from New Hampshire. Her best options were Armor-IT in Canada at 3-5 weeks for data recovery(paid by cheque, which takes a bit longer) for $400-$500 or CBL in New York who could have had the data back to her in 10-14 days but for just over $1000. As none of her data was time sensitive, more sentimental she opted to ship her drive to Canada for a slower and less expensive process. If you lived next door to her and told me you business is run from this machine and you're paralized without you data I would advise CBL and paying upwards of $2500 for a rush recovery 48-72 hours.



    If you reply with location information and an idea of what you consider reasonable for budget, and what if any time constraints you have I will recommend the best facility for your needs.



    Thanks again for using FixYa, I will keep an eye open for your reply and provide the best options available according to your response.



    Chris

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