Question about Whirlpool GD5SHAX Side by Side Refrigerator

4 Answers

Ice maker not getting water

I have a whirlpool side by side with water and ice dispenser in the door. I get water through the door but the ice machine is not producing any ice. I do not think the water line is fozen as I could get a straw up the dispenser without obstruction. What is my next step? Thank you.

not making ice does not try to fill tray w/water

Posted by on

  • 9 more comments 
  • Anonymous Dec 20, 2007

    Whirlpool manufactures a "REPLACEMENT" water line that prevents freezing of the line. I experienced the same problem and it was solved by the replacement line being installed. Fortunatly mine was repaired under warranty. It appears that Whirlpool has a problem but will not issue a recall for this defect! I guess all they care about is making money, not the consumer. They USED to build a quality product, but I guess that is not in their current philosophy.

  • Anonymous Jan 02, 2008

    My whirlpool side by side stopped filling the ice tray im still under warranty and the engineer will attend on Friday I will post is diagnosis

  • cwilson Feb 25, 2008

    i have the same problem and pulling the refridge out will be a serious hassle. took the ice maker out and checked all connections. no obstructions in the hose. what triggers the pump to fill the tray? thanx

  • mrnot2day May 28, 2008

    Have the same problem. No ice maker water to tray. I have checked all connections and filter and all is good except the ice maker not receiving water to tray.

  • t00thdr Jun 05, 2008

    How can I manally activate the ice maker so that I can check the voltage across the solenoid valve? Thanks

  • bcamilleri Jul 07, 2008

    My ice maker is not working. I had a puddle in the front of my refrigerator one day and since then ... no ice. What could make this happen?

  • Anonymous Sep 16, 2008

    the ice maker is not working although water dispenser okay

  • Anonymous Sep 17, 2008

    Water is dispensing but the unit is not filling the ice trays.

  • ssimmons616 Apr 29, 2009

    I am not getting any water to the ice maker. Water comes through the door no problem.

  • Anonymous Mar 19, 2014

    water stopped flowing from water dispenser in door also no ice being produced. I replaced water valves and water filter. Water now comes out dispenser in door but no water going into ice maker tray

  • Anonymous Mar 23, 2014

    ice marker not filling



4 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert whose answer gotĀ voted for 20 times.


    An expert who has answered 20 questions.

  • Expert
  • 126 Answers

Check your water valve you have 2 located at lower back of refrig.

Posted on Dec 11, 2007


Open up the ice maker flap and touch the tube that drips the water out...squeeze it to make sure it is not frozen. Or use a hair dryer to heat up this tube so it is no longer frozen.
This cheap fix has saved me lots of money on service.

Posted on Sep 12, 2008


How about this. I change the orignal filter due to bad tasting ice. I got a new filter thru whirlpool. Now it is not producing ice??? And Whirlpool customer service does not have a tech center to trouble shoot. just and third party service co. That will charge me $70 dollars to probably tell me that I need to change my need filter

Posted on Jun 25, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I have a whirlpool and have had problems from day first they came out to fix it but never did(i think they didnt know what they were doing)so the problem was never i have no water coming threw the door or ice at all ice try dont even fill
we checked everything...i know water is on and working it just not coming threw either one...i think it may be in the filter....i would love to stop useing the water filter all together bnut not sure how...i really think if that was off my ice maker would work again.

Posted on Jan 13, 2008

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Water dispenser does not work, ice maker does work. This is a used Whirlpool side by side. I hooked up the water yesterday and the water dispenser worked. Overnight, something went awry and I do not get...

Icemaker is in line with the water and runs from the icemaker threw the door and up to the water valve. So that is why the ice maker is working and the water is not working, most likely the water has frozen inside, And this can be caused by many different reasons, if it has been humid or the door was left open then shut it would cause the moisture in the air to be drawn to the warm water and flash frosted the pipe, try to see if you can defrost the line with a hair dryer. If that does not work post here and I will tell you the next step to try.

Aug 30, 2009 | Whirlpool 25.6 cu. ft. Side-by-Side...

1 Answer

The in-door water stopped working. The ice maker still gets water, but there is no water coming out of the door dispenser.

You more than likely have a bad water valve. Unfortunately, the water valve is a double valve ,one side services the ice maker,the other side the water dispenser.Even though the ice maker is getting water the whole valve has to be replaced. Hope this helps

Jul 30, 2009 | Whirlpool ED2GHEXN Side by Side...

1 Answer

Ice maker will not make ice

the ice maker is not making ice but the water is still working

Jan 29, 2009 | Whirlpool 25.6 cu. ft. Side-by-Side...

1 Answer

In door ice dispenser does not work but the water dispenser does.

check to make sure there is water or ice in your ice maker tray. If none then problem is usually a water supply issue to the ice maker. Behind the frig are the water supply inlet valves. One is for the water dispenser in the door. THe other is for the ice maker. However when one goes bad they both are replaced as one unit. Also Check position of fingers in ice maker. If not in a vertical position then try to reset the ice maker unit and worse comes to worse, replace it with a new one.

Nov 19, 2008 | Whirlpool Gold White-on-White 21.9 cu. ft....

1 Answer

Ice maker not getting water


May 29, 2008 | Whirlpool GS5SHGXLS Side by Side...

3 Answers

Ice maker not getting water

It could be the water valve at rear.check water supply to valve,
if that's ok,you could change valve at rear

Nov 30, 2007 | Whirlpool ED2FHEXN Side by Side...

1 Answer

Water dispenser

the slide switch ice - water may not be making up. the paddle inside the door operates a common microswitch to either dispense ice or operates the water solenoid. check out the selector switch.

Aug 10, 2007 | Whirlpool GS6SHAXLQ 25.5 Cubic Foot Side...

Not finding what you are looking for?
Whirlpool GD5SHAX Side by Side Refrigerator Logo

413 people viewed this question

Ask a Question

Usually answered in minutes!

Top Whirlpool Refrigerators Experts

John Tripp
John Tripp

Level 3 Expert

4655 Answers

Charles T Nevin
Charles T Nevin

Level 3 Expert

4070 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Are you a Whirlpool Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides