Question about Whirlpool GD5SHAX Side by Side Refrigerator

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Ice maker not getting water

I have a whirlpool side by side with water and ice dispenser in the door. I get water through the door but the ice machine is not producing any ice. I do not think the water line is fozen as I could get a straw up the dispenser without obstruction. What is my next step? Thank you.

not making ice does not try to fill tray w/water

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  • Anonymous Dec 20, 2007

    Whirlpool manufactures a "REPLACEMENT" water line that prevents freezing of the line. I experienced the same problem and it was solved by the replacement line being installed. Fortunatly mine was repaired under warranty. It appears that Whirlpool has a problem but will not issue a recall for this defect! I guess all they care about is making money, not the consumer. They USED to build a quality product, but I guess that is not in their current philosophy.

  • Anonymous Jan 02, 2008

    My whirlpool side by side stopped filling the ice tray im still under warranty and the engineer will attend on Friday I will post is diagnosis

  • cwilson Feb 25, 2008

    i have the same problem and pulling the refridge out will be a serious hassle. took the ice maker out and checked all connections. no obstructions in the hose. what triggers the pump to fill the tray? thanx

  • mrnot2day May 28, 2008

    Have the same problem. No ice maker water to tray. I have checked all connections and filter and all is good except the ice maker not receiving water to tray.

  • t00thdr Jun 05, 2008

    How can I manally activate the ice maker so that I can check the voltage across the solenoid valve? Thanks

  • bcamilleri Jul 07, 2008

    My ice maker is not working. I had a puddle in the front of my refrigerator one day and since then ... no ice. What could make this happen?

  • Anonymous Sep 16, 2008

    the ice maker is not working although water dispenser okay

  • Anonymous Sep 17, 2008

    Water is dispensing but the unit is not filling the ice trays.

  • ssimmons616 Apr 29, 2009

    I am not getting any water to the ice maker. Water comes through the door no problem.

  • Anonymous Mar 19, 2014

    water stopped flowing from water dispenser in door also no ice being produced. I replaced water valves and water filter. Water now comes out dispenser in door but no water going into ice maker tray

  • Anonymous Mar 23, 2014

    ice marker not filling



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Check your water valve you have 2 located at lower back of refrig.

Posted on Dec 11, 2007


Open up the ice maker flap and touch the tube that drips the water out...squeeze it to make sure it is not frozen. Or use a hair dryer to heat up this tube so it is no longer frozen.
This cheap fix has saved me lots of money on service.

Posted on Sep 12, 2008


How about this. I change the orignal filter due to bad tasting ice. I got a new filter thru whirlpool. Now it is not producing ice??? And Whirlpool customer service does not have a tech center to trouble shoot. just and third party service co. That will charge me $70 dollars to probably tell me that I need to change my need filter

Posted on Jun 25, 2008

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I have a whirlpool and have had problems from day first they came out to fix it but never did(i think they didnt know what they were doing)so the problem was never i have no water coming threw the door or ice at all ice try dont even fill
we checked everything...i know water is on and working it just not coming threw either one...i think it may be in the filter....i would love to stop useing the water filter all together bnut not sure how...i really think if that was off my ice maker would work again.

Posted on Jan 13, 2008

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Posted on Jan 02, 2017

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