Question about HP DeskJet 5550 InkJet Printer

3 Answers

Unexpected Error (1001)

Upon opening the toolbox utility to check ink levels, calibrate, clean head, etc, the warning appears:  Unexpected error has occurred (1001) Using a PowerMac G4 with OS10.4.11

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  • Altopwyn Jan 28, 2008

    Running 10.4.11 on a G4 powerPC emac, having the same problem, error 1001.  Have you also recently topped up your ink cartridges?

  • whit_dbdb Apr 14, 2009

    I'm using a MacBook and working with an HP deskjet 3650. I believe the problem is related to having the black ink cartriges refilled at Walgreens instead of buying new ones. None of the "clean," "test," "calibrate," etc. functions work but when I go to "ink levels" I can see the colored ink levels but not the black. The color ink levels haven't been refilled - are new from HP. This is why I think it's a refill issue.

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3 Answers

I am also having this problem.
In my case it looks as if we need to clean the print heads but when I try anything with the print utilities it just gives me the "Unexpected Error 1001" routine.
My current theory is that switching to "Energy Saving Modes" might have a played a part.
Normally this mode could be turned off through the printer utilities ... but you guessed it ... when I try to turn it off I get  "Unexpected Error 1001".
So two questions: a) if you are one of the people who has this problem have you set your printer into  energy saver mode - where the printer turns itself off between jobs?
b) does anyone know  of a way of setting the Deskjet 5550 back to factory settings other than through the print utilities software.

Posted on Mar 29, 2008

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I had this problem as well. Replaced both ink cartridges (they were empty) and all is working  fine now. No error messages.

Posted on Mar 21, 2008

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I have exactly the same problem, only my Deskjet is HP 3840 and I am running a PowerMac G4 with OS 10.4.10.

Posted on Jan 23, 2008

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1 Answer

I want to check ink levels. It is blurring the color when printing


Checking the ink levels A message will appear on the front panel display when the ink level for the print cartridge is low. The ink levels can also be checked through the HP Director on the computer.Checking the ink levels on a Windows computer
  1. From the HP Director , click Settings , Print Settings , and then click Printer Toolbox .
  2. Click the Estimated Ink Levels tab. The estimated ink levels appear for the print cartridges.
Checking the ink levels on a Macintosh computer
  1. From the HP Director , click Settings , then click Maintain Printer .
  2. If the Select Printer dialog box opens, select the HP PSC, and then click Utilities .
  3. From the list, select Ink Level . The estimated ink levels appear for the print cartridges.

Jun 21, 2011 | HP LaserJet CP1518 Printer

2 Answers

K5400 warning lights indicated print head problems. I have cleaned the print heads and reinstalled them and I am back in business but now it's doing a test print on every occasion.


Try doing an alignment with the printheads.
You can also try changing the inks,if that solves the problem eventhough old inks are stil not empty,contacts might be the issue on old inks which causes error blinking lights which is an indication of printhead rejection.

Method one: Clean printheads in Solution Center
  1. Make sure the printer is loaded with unused white paper.
  2. In HP Solution Center , click Settings , and then click Printer Toolbox .
  3. Select the Services tab, and then click Clean Printheads .

Method two: Clean printheads from the control panel
  1. Make sure the printer is loaded with unused white paper.
  2. Press and hold the Power button
  3. Press the Cancel button two times.
  4. Press the Resume button one time.
  5. Release the Power button
    Cleaning the printheads takes a few minutes, and when it completes, a page prints.

Method one: Calibrate linefeed in Solution Center
  1. Make sure the printer is loaded with unused white paper.
  2. Open HP Solution Center , then click Settings , then Printer Toolbox .
  3. Select the Services tab.
  4. Click Calibrate Linefeed .
  5. An Advance Linefeed Calibration window opens. Click OK .
  6. After calibration, print another PQ Diagnostic. If there are still dark lines or white gaps in Test Pattern 3, the printer must be serviced.
Method two: Calibrate linefeed from the control panel
  1. Press and hold the Power button
  2. Press the Cancel button fourteen times.
  3. Press the Resume button six times.
  4. Release the Power button
Your's Truly,

Christian from HP

Say "Thanks" by clicking the thumb icon in the post that helped you.

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(Although I am employed by HP, I am speaking for myself and not for HP)

Apr 10, 2011 | HP OfficeJet Pro K5400dn Photo Printer

1 Answer

When i gave print from doucment machine takes paper and give it as it as blank, solve my problem,


Solution one: Check the ink levels To allow for full use of the cartridges, some printers continue to print even after the cartridges are completely out of ink. Follow these steps to check the ink levels in the Toolbox . The Toolbox is part of the standard printer software. Depending on the version of Toolbox on your computer, the appearance of the Toolbox features might vary. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement cartridge available to avoid possible printing delays. Print quality deteriorates as cartridges run out of ink.
  1. Click Start .
  2. Click Printers and Faxes .
  3. Right-click the icon for your printer (c01532298.gif ), and then click Printing Preferences .
  4. Click the Features tab.
  5. Click the Printer Services button. The Toolbox window opens.
  6. Click the Estimated Ink Levels tab. A window opens that indicates the estimated ink level of each cartridge. NOTE: Depending on the printer, the estimated ink level indicators can vary in appearance. Examples of estimated ink level indicators c01867289.gif c01867290.gif
  7. If the ink level indicators show that a cartridge is low or empty, replace the cartridge.
  8. Try printing again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution two: Restart the printer Restarting the printer might clear the issues and allow the printer to function correctly again.
  1. Press the Power button (c01602202.gif ) to turn off the printer. NOTE: Pressing the Power button might not turn off the printer. This might happen if the printer is in an error state. Continue with these steps regardless.
  2. Disconnect the power cord from the back of the printer. Figure 1: Disconnect the power cordc01869581.gif
  3. Disconnect the USB cable from the back of the printer. Figure 2: Disconnect the USB cablec01850063.gif
  4. Wait 30 seconds.
  5. Reconnect the USB cable to the printer. Figure 3: Reconnect the USB cablec01868577.gif
  6. Reconnect the power cord to the printer. Figure 4: Reconnect the power cordc01869582.gif
  7. Press the Power button (c01602202.gif ) to turn on the printer.
  8. Try printing again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists


for more information see this page

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01892627&lc=en&dlc=hu&cc=hu&product=1138373#N46


i hoprt his helpful

thank you for using fixya

Feb 15, 2011 | HP Officejet 4355 All-In-One InkJet...

1 Answer

I cannot check the level of ink in my hp 5610 model printer


You need the HP Toolbox software: Follow these steps to check the ink levels in the Toolbox . The Toolbox is part of the standard printer software. Depending on the version of Toolbox on your computer, the appearance of the Toolbox features might vary. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement cartridge available to avoid possible printing delays. Print quality deteriorates as cartridges run out of ink.
  1. Click Start .
  2. Click Printers and Faxes .
  3. Right-click the icon for your printer and then click Printing Preferences .
  4. Click the Features tab.
  5. Click the Printer Services button. The Toolbox window opens.
  6. Click the Estimated Ink Levels tab. A window opens that indicates the estimated ink level of each cartridge.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

Thanks, Joe



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Feb 08, 2011 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Prints one or two lines then you get a scrambled error message and it stops until you press on button then it does the same thing again, I have unplugged everything several times and even uninstalled and...


Use the HP Toolbox to perform the following tasks:
  • Calibrate the printer to align the print cartridges.
  • Clean the print cartridges when lines and dots are missing from your printout.
  • Print a test page to check for clarity after cleaning or to verify that the printer can receive data and print from the computer correctly.
  • Print a diagnostic page to show how the print cartridge nozzles are working.
  • Calibrate the photo tray to correctly position your photos.
  • Check the ink levels of the print cartridges. Adjust the printer configuration.
  • Investigate warning conditions.
Opening the HP Toolbox from the printer icon
  1. Double-click the HP Digital Imaging Monitor and make sure you are on the correct printer tab.
  2. Click Settings and then click Print Settings .
  3. Click the Printer Toolbox choice.
Opening the HP Toolbox from the Printer Properties
  1. Click Start .
  2. Click Settings .
  3. Click Printers .
  4. Right-click the icon of the printer in use.
  5. Click Printing Preferences .
  6. Click the Features tab.
  7. Click the Printer Services button.

Oct 25, 2010 | HP PSC 2355v All-In-One InkJet Printer

2 Answers

Hi. I have a HP Business Inkjet 1200. What to do to print a testing page? /Christer


Toolbox The Toolbox provides status and maintenance information about the printer. It also provides links to the onscreen user's guide for help in performing basic printing tasks and solving problems.
NOTE: The Toolbox is available for Windows computers only. If the Toolbox was not installed with the other printer software components, you can install it using the installation program on the Starter CD. To monitor a printer on a shared port (for example, \\portname\printername) from a client machine, the Toolbox must be running on the server machine as well as on the client machine. Opening the Toolbox
  1. From the Start menu at your computer, point to Programs .
  2. Point to the printer name, and then click the Toolbox icon.
Toolbox tabs The Toolbox contains tabs that you can use to view product information and change configuration settings. Tabs Contents Printer Status
  • Selected printer The drop-down list displays the currently selected printer.
  • Ink Level Information Shows estimated ink levels for each cartridge.
  • Order Supplies Provides access to a Web site where you can order printing supplies for the printer online.
  • Ink Cartridge Information Shows order numbers and expiration dates for the installed ink cartridges.
  • Preferences Gives you the ability to set advanced Toolbox settings, such as selecting which printer error messages appear, specifying whether you want to be notified by an audio alert when an error occurs, as well as the types of error messages that you want to see. Also, you can turn on myPrintMileage AutoSend, which provides you with a closer forecast of printer usage on the myPrintMileage Web site.
Information
  • Printer Information Provides links to myPrintMileage and shows the printer hardware and printhead health information. You can also use the tab to obtain information about accumulated ink and media use, statistics up to the last 20 jobs, and job tracking.
  • Help Information Provides links to HP Instant Support and HP Customer Support, as well as to the onscreen user's guide for help in performing tasks and troubleshooting. It also provides instructions that guide you through registering the printer onscreen.
Printer Services
  • Align Printheads Guides you through aligning the printheads.
  • Clean Printheads Guides you through cleaning the printheads.
  • Calibrate Color Allows you to calibrate color manually.
  • Print a Demo page Prints a demonstration page. This is used to verify that the printer is connected to the computer correctly and that the printer and printer software are working properly.
  • Advanced Configuration Allows you to set tray lock and select a default tray (if Tray 2 is installed).








Sep 08, 2009 | HP Office Equipment & Supplies

1 Answer

My hp psc 1210 all-in-one printer won't print


I am having the same problem as we speek! Solution....throwing off the deck!

Apr 08, 2009 | HP PSC 1210 All-In-One InkJet Printer

1 Answer

Toolbox utility


The HP Deskjet 1280 doesn't appear to have a toolbox utility at all, especially for Vista, there's even less.

How are you supposed to check the ink levels without such a utility?

Mar 17, 2008 | HP DeskJet 1280 InkJet Printer

1 Answer

Excessive Yellow ink use


Issue The printer is working, but the colors in the printed output are not the expected colors. The output may look as if only one color has printed, or as if a color has not printed, or as if the wrong colors have been printed. Solution Complete the following steps to resolve this issue. Step one: Check ink levels If the print defect is minor, it might be caused by reserve mode operation. When the printer runs out of some colors, it can continue printing using remaining inks, but print quality may be affected. If cyan, magenta, or yellow is out, the printer can print only in grayscale.
NOTE: HP cannot guarantee the quality or reliability of non-HP ink. If ink cartridges have been refilled, try replacing them with genuine HP ink cartridges. Replace any empty print cartridges. To access the ink level gauge, follow these steps.
  1. Press Setup .
  2. Press c00707172.gif to select Tools , then press OK .
  3. Select Display Ink Gauge and press OK . The ink levels are displayed. Figure 1: Ink levels c00410056.gif
    • Each icon corresponds to the cartridge that is the color of the icon. The icons are also in the same order, from left to right, as the cartridges in the printer.
    • If an icon is empty, the corresponding cartridge may need to be replaced soon.
    • The ink levels in non-HP, refilled, and remanufactured cartridges cannot be read by the printer. Instead of an icon, a question mark is displayed for these cartridges. HP cannot guarantee the quality or reliability of non-HP ink. Printer service or repairs required as a result of printer failure or damage attributable to the use of non-HP ink will not be covered under warranty.
Step two: Calibrate the color If the cartridges have not been refilled and none are empty, try calibrating the color.
  1. Open the printer Toolbox :
    1. Open HP Solution Center (click Start , then All Programs , then HP , then HP Solution Center ).
    2. If you have more than one printer installed, make sure to select the correct printer tab in HP Solution Center .
    3. Click Settings .
    4. Click Print Settings .
    5. Click Printer Toolbox .
  2. On the Device Services tab, click Calibrate Color , then follow the onscreen instructions. The procedure takes about two minutes and requires two sheets of paper.
Step three: Clean the printhead If the steps above did not help, clean the printhead.
  1. Open the All-in-One Toolbox :
    1. Open HP Solution Center (click Start , click All Programs , click HP , and then click HP Solution Center ).
    2. If you have more than one All-in-One installed, make sure to select the correct All-in-One tab in HP Solution Center .
    3. Click Settings .
    4. Click Print Settings .
    5. Click Printer Toolbox .
  2. On the Device Services tab, click Clean the Print Cartridges , and then follow the onscreen instructions. Three levels of cleaning are available.
Step four: Contact HP If the error still occurs, click the link at the bottom of this page to contact HP.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00707165&lc=en&cc=us&dlc=en&product=1153481&rule=45772

Jan 24, 2008 | HP Photosmart C5180 All-In-One InkJet...

2 Answers

HP Photosmart C6180 All-In-One Is printing All Documnets Faded Colors


Try to clean your printheads or check the level of your inks, maybe you are low on inks. Operating system does not affect any printing outputs as I know. Check your inks also coz HP cannot guarantee the quality or reliability of non-HP ink. If ink cartridges have been refilled, try replacing them with genuine HP ink cartridges.
If the print defect is minor, it might be caused by reserve mode operation. When the printer runs out of some colors, it can continue printing using remaining inks, but print quality may be affected. If cyan, magenta, or yellow is out, the printer can print only in grayscale.
Replace any empty print cartridges. To check ink levels, follow the steps below.
  1. Press the Setup button.
  2. Press the down arrow button until Tools is highlighted.
  3. Press OK .
  4. The Display Ink Gauge selection should be highlighted. Press OK and the ink gauge will display.
OR try calibrate the color:
  1. Open the printer Toolbox :
  • Open HP Solution Center (click Start , then All Programs , then HP , then HP Solution Center ).
  • If you have more than one printer installed, make sure to select the correct printer tab in HP Solution Center .
  • Click Settings .
  • Click Print Settings .
  • Click Printer Toolbox .
2. On the Device Services tab, click Calibrate Color , then follow the onscreen instructions. The procedure takes about two minutes and requires two sheets of paper.
If the steps above did not help, clean the print head.
  1. Open the All-in-One Toolbox :
    1. Open HP Solution Center (click Start , click All Programs , click HP , and then click HP Solution Center ).
    2. If you have more than one All-in-One installed, make sure to select the correct All-in-One tab in HP Solution Center .
    3. Click Settings .
    4. Click Print Settings .
    5. Click Printer Toolbox .
  2. On the Device Services tab, click Clean the Print Cartridges , and then follow the onscreen instructions. Three levels of cleaning are available.
Please let me know if these steps helped you or not. Thanks

Jan 02, 2008 | HP Photosmart C6180 All-In-One InkJet...

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