Question about Brother MFC 490cw Color Inkjet Multi-Function Printer

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Cannot Scan on Brother MFC-490cw

Everything on our new printer works fine, except for the scanner. The scanner only works when scanning to a pdf on a flash drive. Other wise it gives this error : "An unexpected error occurred. Please restart your computer, then try again. (CC3-003-00031c0e)". Restarting changes nothing. All the latest drivers, and all the latest software within the last day directly off Brother's site downloaded and installed just fine but didn't change anything.

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  • jonjonr Sep 12, 2009

    FIXED

    For some reason the scanner dpi and auto program aren't set. Open Control Center 3, go to scanner settings and set them.

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Scan to pdf


Hi there, have you downloaded the latest scanner software from Brother and then do the scan from within the software interface. When you press the scan button, do you get the option to scan to and then the format that you want the document scanned. Here is a link to the scanner software from Brother. Downloads MFC 8860DN Others Brother

Good luck and I hope this helps.

Jun 25, 2014 | Brother MFC-8860DN Printer

1 Answer

My brother printer will print from 2 PC, but will only scan from 1.


HAve you installed the printer software to your Both Computer?
Still having Problem Then follow Us For
Brother Printer Support

Feb 24, 2014 | Brother MFC 490cw Color Inkjet...

1 Answer

How to scan a picture from my printer to my pc i did it one day and i can't remember what i did i thought i did the same thing the printer is a brother mfc-490CW


Hi

2 way on how to scan.

1. Put the document either in the top feed or in the glass scanner. Press SCAN button in your printer and then navigate and choose save AS PDF or OCR or FILE.

2. Go to the scanner icon located in your computer and then put the document to be scan and then press scan button.

Please rate and make a comment if you find this solution very helpful and might help others as well. Post more comments if you need more help.

Regards and thank you for using Fixya !

Jun 25, 2011 | Brother MFC 490cw Color Inkjet...

1 Answer

Just got a new computer w/windows 7 and now my brother mfc-8840D won't scan to pdf now? Any ideas on a solution to fix?


How to get a MFC-8840/D/DN to scan to Windows 7 over the network or by USB:

First - Download the Windows Vista Full Driver & Software Package from Brother: Brother MFC-8840DN driver download page

Install the drivers using a custom install - pick only the Network scanning drivers, unless you want the other junk - no promises on how well the other stuff works.
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Alternatively, if connecting the MFC-8840DN to Windows 7 by USB, download the Printer and Scanner Driver for Local Connection. It is a separate download. Install only the Scanner driver.
-------

Once the Vista scanner driver is installed, you can test by running the built-in Windows 7 Scanner Wizard. Here are instructions on how to test.

As far as conversion to PDF, that will depend on the software. I am not sure if the Control Center or Paperport softwares work on Windows 7. I have not tried those. I have found that freeware STP will works fine.
Here is a link to the STP homepage.
Here is a link to how to use STP with the Brother MFC-8840DN

May 23, 2010 | Brother MFC 8840D All-In-One Laser Printer

1 Answer

How do I scan?


Hi there
No problem all the way from Wales UK for you.

I have put a PDF files on my website for you to download.

Just click on the links it will download for you.
It got all you need to know in this file.
You can read it on site and print it strait off the website or save it to your PC then print it out.

Click LINK= http://www.4all2sell.com/pdf/Brother-MFC-490CW-Manual.pdf

You will need a adobe reader to see this file If you not got an Pdf reader you can download it off this link free.
http://www.adobe.com/products/reader/

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Apr 26, 2010 | Brother MFC 490cw Color Inkjet...

3 Answers

My scanner/faxer won't scan for my mfc-490cw brother product. I always have to reset it and push 20 buttons so I don't remember how to do it. Can you help?


I have the same problem. It was working fine, then after not using it for a few weeks, all the sudden I couldn't scan. I'm hooked up wirelessly through my router. I can initiate a scan both from my PC and from the scanner itself, when initated from the scanner my PC responds and shows the progress bar, and the scanner actually scans. However for some reason no data is being sent back to the PC. And after a few minutes I get an error message saying that communication was lost (or something like that) error TW007. Yesterday I called into brother support and was on the phone for an hour and a half. they walked me through verifying connectivity, uninstalling and reinstalling the software and drivers, but to no avail. In the end we made no progress. I can print without a problem, and fax and photocopy. But for some reason it seems that the scanner is not transmitting the information back to the computer, even through the connection was established and the computer is waiting for the data.

Nov 29, 2009 | Brother MFC 490cw Color Inkjet...

1 Answer

Display reads "connecting to PC" nothing happening


Was this function working fine before? When you choose Scan => To Email, what the device actually do is launch the scanning software and scan it and save to temporary folder THEN open your default OUTLOOK email account and creates a new mail with the scanned file attached to it. So it could be a scanning software error or low in memory since the process requires an amount of memory.

So you better try to Scan => To File and see if the scanning completes. If you have problem with it, then try to reinstall the program of your printer and scanner in one.

Nov 01, 2009 | Brother MFC 490cw Color Inkjet...

1 Answer

SmarThru Office can't see scanner (nor can word)


Windows is using Window's default scan driver, so it's working only within Windows scan wizard feature. You will need to install the Scan Driver separately to work with SmarThru and other software. The Scan Driver is available at Samsung website.

Apr 16, 2009 | HP PSC 1350 All-In-One Thermal Printer

2 Answers

Won't recognize legal size paper


I have a Brother MFC-8840Dn (full legal-size flatbed as well as document feeder). I use Windows XP Pro and a USB connection. I'm not sure my fix works with other Brother models or different Windows operating systems, but it's a way to start troubleshooting at least.

I've always been able to print legal-sized pages from word processing or spreadsheet programs and receive legal-sized faxes. But I never could make legal-sized photocopies or PDF scans. The image was always cut off at Letter size. The fix is a Brother Utility set-up setting:

*** Go to Start / All Programs / Brother / MFL-Pro Suite MFC 8840Dn / Scanner Utility. (This link may also be called something like Scanner Settings.)
*** At the "Maximum Scanning Size", select "Legal" instead of "Letter/A4".
*** Click OK and restart your PC for the new setting to take effect.

It's like magic -- I can now scan a full legal-sized PDF, whether on the flatbed or through the ADF. I also tried a compressed TIFF scan and it came out fine.

**** Make sure your software and/or Brother Control Center scanning configurations are set to Legal if that's what you want for the particular image scan. The Brother Utility setting simply enables the option of choosing the larger legal-sized paper, which then allows the full legal-sized image scan, You always have to set your software to make that choice, just as you would to make and print smaller images on Letter, A4, envelopes, etc. (NOTE: I always start scans through software on my PC, like Adobe Acrobat or PaperPort, and the Utility Setting fix is working fine. However, I just tried pressing the SCAN button on the front panel of the MFC itself with a legal-sized document on the flatbed and through the document feeder. I still got Letter-sized image scans. So, there must be another setting somewhere for starting scans directly from the MFC that I'll locate later.)

I was about to buy a different brand of scanner because of the frustration with legal-sized images. It's like having a new scanner now :) I hope this Utility Setting info helps you troubleshoot your legal-sized image problem.

Sep 04, 2008 | Brother MFC 9600 All-In-One Laser Printer

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