Question about HP Photosmart C5180 All-In-One InkJet Printer

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I'm unable to delete a job from the queue. And therefore, I'm unable to print anything else. Any ideas of what to do? Thank you!

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Open the print Queue, click the print job that is hanging and then from the menu, I believe under file, click pause. Once it is paused tried to delete the print job.

Posted on Sep 12, 2009

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This is a common problem. Have you tried restarting the computer and then opening up your Printer queue again and see if its gone? If still there, then go to your printer and cancel all jobs from the printer itself. For example, my HP printer allows me to cancel all jobs from the printer. If not, try turning the printer off and back on too. If none of this works, try reinstalling your printer software, because it could have been corrupted and only a reinstall will fix it.

Posted on Sep 12, 2009

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1 Answer

Printer was working, but is not now. All cables are hooked up properly and have been disconnected and reconnected. I have several documents in the memory to be printed, but the printer will not respond. ...


Here are four things you can try; may not have to perfom all:

Check to see if your printer is off-Line

1.Open the Printers, Printer and Faxes, or Device and Printers folder.

To do this:

Windows XP users; Click on Start > Settings > Printers an Faxes or Start > Control Panel > Printers and Faxes.

Windows Vista users; Click on Start > Control Panel > Hardware and Sound > Printers.

Windows 7 users; Click on Start > Device and Printers.

2.Right-click on the printer object (icon), and select Use Printer Online.

3.Microsoft Windows 7 users will double-click on icon, select printer and then de-select Use Printer Offline.


Printer Paused

The printer or print queue is paused and the print queue icon remains in the notification area ('systray') of the task bar.

Explanation:This is typically an end user error. Hint: Dragging the mouse cursor over the print queue icon in the notification area will reveal (1,2,3) document(s) pending for (User name).

What to do:

•Double-click on the print queue icon to open the print queue.
•Click on Printer in the upper left-hand corner of the menu bar.
•Is there a check mark next to Pause Printing?

-If yes, click on Pause Printing to turn off this Windows feature.

-If no, confirm that there is a check mark next to Set As Default Printer and make sure Use Printer Offline is not selected.


Delete print jobs from the print queue

Access the print queue.

Delete all print jobs

• Click on Printer in the toolbar and then click on Cancel All Documents,
or
• Right-click in the print queue and select Cancel All Documents from the pop-up menu.

You can also delete individual print jobs

1.Highlight the individual job in the print queue by clicking on it.

2.Right-click on the highlighted job and select Cancel from the pop-up menu.

IMPORTANT! If a job is stuck in the print queue and cannot be deleted or canceled using the above steps, there may be an issue with the printer spooler that controls the printing options in Windows. If you observe this symptom, it may be necessary to stop and restart the print spooler; then retrun to delete print jobs.


How to Stop and Restart the Print Spooler

Problem:

Unable to cancel print jobs; Unable to print; Print queue is unresponsive; Locked print queue; Unable to print; Cannot cancel print job; Printer driver not responding

Solution:

The print spooler controls print options within Windows. A problem with the print spooler can affect printer driver performance and Windows print queue responsiveness. Stop and Start the print spooler to see if observed symptoms subside or remain.

Method 1: Using Administrative Tools

Step Action

1 Click on the Windows logo start button.

2 Click on Control Panel on the right-hand side of the start menu contents.

3 Click on Maintenance.
4 Click on Administrative Tools.

5 Click on Services. NOTE: You may have to provide an administrator profile and password.
6 Scroll through the list and look for Print Spooler.

7
The following two options are available to stop and start the print spooler:

•Click once on Print Spooler to highlight it, and then click on the Stop or Start links in the right-hand window pane,
or
•Double-click on Print Spooler, and click on the Stop button followed by the Start button.

8 Observe the status column in the Services window to verify that the print spooler is stopped or started as applicable.


Trust this helps to resolve your problem. Please vote.

Dec 29, 2010 | Lexmark X5495 Printer

1 Answer

I purchased a hp deskjet D1660 printer and installed it on my laptop, it will not print anything. All the documents are pending . I have turned it off & on restarted my computer, reinstalled the...


Hi,

There seems to be print job stuck in queue and needs to be deleted.

Click the link below to know how to resolve the print job stuck in queue issue.
Link

Thank you for contacting FixYa

Nov 09, 2010 | Computers & Internet

1 Answer

I HAVE A LEXMARK 5690 AND THERE IS A PRINT JOB STRUCK IN THE PRINT QUEUE AND I CAN'T GET IT TO CANCEL. THE OTHER JOBS AFTER THAT WILL CANCEL BUT TO FRONT ONE IS STUCK. AND I CAN'T PRINT ANYTHING AND I...


1. Go to Start, Control Panel and Administrative Tools. Double click on Services. 2. Scroll down to the Print Spooler service and right click on it and select Stop. In order to do this, you need to be logged in as Administrator. At this point, no one will be able to print anything on any of the printers that are being hosted on this server.
3. Next you need to go to the following directory: C:\WINDOWS\System32\spool\PRINTERS. Delete all the files in this folder. This will clear all print queues (it’s a good idea to first make sure there are no other print jobs being processed on any of the other printers on the server because doing this step will delete those jobs also)
4. Now you can go back to the Services console and right-click and choose Start for the Print Spooler service!
You can also go to a command prompt and type net stop spooler or net start spooler to start and stop the service.

Sep 01, 2010 | Lexmark Office Equipment & Supplies

1 Answer

My last print job gets stuck deleting in the queue!


Go to C:\Windows\System32\spool\PRINTERS on your PC and you will see two files listed fior each of the outstanding print jobs. These will have the file extensions .SHD and .SPL

You need to delete both of these files then power off and power on your printer to be able to continue printing.

Feb 15, 2009 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

Docs in queue won't cancel so I can print another document


turn of the printer and unlug the data cable.
go to start>>printer and faxes, open the printer queue and deleted the job.
plug in the data cable and turn on the printer

Jan 29, 2009 | HP LaserJet 1020 Printer

1 Answer

Cannot delete print job


Try rebooting, that works for me most of the time.

Jan 22, 2009 | Office Equipment & Supplies

2 Answers

Printer Queue blocked by 'Deleting' problem


THere is an easier solution.
Restart the printer spooler service. THis solves problems very often

Jan 21, 2009 | Samsung CLP 300 Laser Printer

2 Answers

Dell 924 Printer


Delete All has worked for me.

Aug 12, 2008 | Dell 924 All-in-One InkJet Printer

2 Answers

Unable to clear printer queue


I had a related problem. Couldn't delete a job from the queue nohow. I wound up deleting various processes (CTRL ALT DEL PROCESSES tab) and it cleared it.

Mar 01, 2008 | Canon PIXMA MP780 All-In-One InkJet...

1 Answer

Unable to stop printer from printing documents


The actual folder in Windows where spooled documents are stored just before printing is: C:\WINDOWS\System32\spool\PRINTERS. I?ve never had print jobs hanging around after the print queue has been deleted but if you clear out anything in this folder that should take care of it. Let us know how things work out and please don?t forget to rate this posting.

Mar 17, 2007 | Samsung ML 2010 Laser Printer

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