Question about Labtec 961307-0914 Webcam

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Cannot get webcam to work with Yahoo

Acer Orbicam built-in - updated drivers
when trying to access cam...get "webcam not connected" and "no webcam was found on your system"

suggestions

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  • 125 Answers

Sometimes those cameras simply are not compatible and you are better off getting a separate USB webcam. Before getting another one, try to uninstall your camera and then reinstall the software from scratch.

Posted on Sep 12, 2009

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Model5742 web cam not working


The Acer OrbiCam is a built-in 1.3 megapixel webcam mounted at the top of certain Acer laptops. The webcam can record video clips and integrate with instant messaging software. If you are trying to use your Acer OrbiCam but it won't connect, the driver--a small software file that tells the webcam what to do--may be outdated. Acer provides webcam driver update pages for the Aspire 9300 and Aspire 5570 versions.

1.Go to the Acer 5570 or Acer 9300 Driver Download page (see Resources).
2.Click "MS Windows XP" or "MS Windows Vista" on the drop-down menu, depending on your operating system.
3.Select "Acer OrbiCam Bison Driver" from the menu.
4.Click "Save File > OK" and wait for it to download.
5.Double-click on the downloaded setup files to install the driver.
6.Go back to the Acer Downloads page, and select "Acer OrbiCam Driver Bison Utility 1.0.0.13" from the drop-down menu.
7.Click on "Save File > OK" and wait for it to download. Double-click on the downloaded setup files to install the driver.
8.Restart the computer.

I hope you find it very helpful. Thank you for using fixya

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Take your laptop to your local computer repair shop, as it will take too long to explain a solution.
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What I would first recommend doing is reinstalling the driver for your camera. The driver is basically what allows your computer and web cam to connect to each other.

The Download: http://www.acer.com.sg/support/drivers.asp?product_type_=Acer+Notebook&product_name_=Acer+Aspire+5670+Series+&category_=Windows+XP+Drivers

After downloading that file , run it and install it...that should take care of your issue!

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FYI, if you can't find the driver under AS 3680, try AS 5570 or AS 5570z

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welcome to fixya

did you try to goto the acer update site this has webcam updates and new drivers i was there a few days ago and found new drivers for the cam you might want to try this if does not work let me know

have a good day :)

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What kind on cam is it? fid the driver for it. then you have to have a program that will take a webcam, like Yahoo messanger or MSN messanger.

Let me know how it goes.

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Better to reinstall the webcam drivers and check it.After installation,First u restart laptop.

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There are two software entities involved – the camera Drivers and the OrbiCam application itself – and BOTH need replacing/updating to fix this problem.
The new driver and a new version of webcam application (below) seem to fix the issue.
The correct files to download are:
Acer Orbicam driver (Bison)
Acer Orbicam Bison utility 1.0.0.13

These can be found here under the MS Windows Vista drop down menu:
http://support.acer-euro.com/drivers/notebook/as_9300.html
In order to fix the problem, you must download and install them both to make the Orbicam work correctly.

FOLLOW THE INSTRUCTIONS BELOW IN THE SAME ORDER:
1. remove the installed OrbiCam application and reboot if required;
2. install the new driver (preferably with the “driver update” wizard from Device Manager)
3. update the Orbicam application 1.0.0.13

After this, the webcam should function properly, even if the original Orbicam icon disappears.
To check everything is working OK run LiveCa07.exe or BisonM07.exe that are located in the c:\windows\bisonxxx\ folder or simply run Messenger

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** Note ** When the My Pictures or Pictures folder gets full, camera will not work - Cut and Paste all pictures in that
folder to another folder and restart Orbicam program.

If that does not work then do this:

Start - Programs - look for Acer Empowering Technology then Acer E-Recovery - The look at the bottom and you will
"Backup", "Burn disk" and Restore" choose Restore - choose Apps and Drivers at the bottom of Restore tab (it will say
extracting) - once extracted - click Install or Guides and Manuals if needing Orbicam instructions - click Vista or (XP) on the left - click Drivers - click Camera or CCD - on the
right side of the screen, then look for Bison driver or (or your model which can be found in device manager - control panel - system - device manager - Imaging devices) you have then click a phrase that has something like "Install now", follow on screen instructions. Then repeat steps above and instead of driver choose Bison (or your model which can be found in device manager - control panel - system - device manager - Imaging devices) Utility

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Did you install the necessary drivers for the webcam. If not, use the CD that came with the laptop to install the drivers and then try to use it with Yahoo, etc..

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