Question about Dyson DC14 All floors Bagless Upright Cyclonic Vacuum

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The brushes on my dyson cleaner won'tn turn. Can you help and tell me how to fix this please.

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Probably jammed with hair or fibre most commonly. The base comes off by means of a 1/2 turn anti clockwise of 3 'screws' on the base and the base clips off and on. Recommended you do this each time you use the cleaner. Alternately it may be a broken drive caused by build up of this kind

Posted on Sep 14, 2009

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Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


I can think of three things that could be wrong.

The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

The internal drive belt is worn, or the nylon bush that it runs on.

The clutch is worn out.

The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

  • Dyson DC25, DC29 - Resetting the brush bar (Official Dyson ... www.youtube.com/watch?v=q--faamcC7g
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  • Mar 18, 2016 | Dyson Vacuums

    1 Answer

    Can't activate front brush


    Hi Sandy, it's Jack at Dyson.

    DC25 has a belt engineered to last the lifetime of the machine. It's protected by a sensor which shuts off the brush bar if something jams it. If your brush bar won't rotate it's likely it just need to be reset. Please follow the steps shown in the video I've attached.

    Tip: Once you've checked the cleaner head for obstructions and removed any threads or hair from the brush bar, recline the machine into the vacuuming position. Turn it on with the red on/off switch, then press the silver brush control switch twice.

    Please note: The brush bar will never rotate when the machine's standing upright, so make sure you recline it down into the normal vacuuming position before testing it.

    I'm confident this will resolve the issue, but if you would like further advice after you've tried this, please get in touch with us directly. You can reach our genuine Dyson experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

    Best wishes,

    Jack
    Dyson Online Customer Support
    www.dyson.com

    Aug 19, 2013 | Dyson DC25 Vacuum

    1 Answer

    Dyson dc25 off button won't turn off, brush button won't engage brushes


    Hi ... did u get this fixed cos mine is the same hve to switch off on the wall?

    Sep 22, 2012 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    DC07 dyson brush not turning


    Hi Robin,

    I'm sorry to hear you're having difficulties with your DC07. Your machine's brush control is designed to make a ratcheting sound to warn you if an obstruction is jamming the brushbar. The easiest way to check everything is correct with the machine is to follow the steps shown in our online support guide:

    http://www.dyson.com/support/help.asp?article=804&product=DC07-ANIMAL_US

    This should resolve the issue, but if the cleaner continues to make the noise after you've removed any obstructions from the cleaner head, please call us free on 0800 298 0298 (UK), or 1866MYDYSON (US), so we can help.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Nov 21, 2011 | Dyson DC07 Animal Bagless Upright Cyclonic...

    1 Answer

    Brush won't turn


    Hi there,

    I'm sorry to hear you're having difficulties with your DC07. To ensure everything is correct with your machine, please follow the quick troubleshooting checks shown in our online support guide:

    http://www.dyson.com/support/help.asp?article=804&product=DC07-ANIMAL_US

    Please note, the brushbar will never rotate when the cleaner is standing upright, or if you have the brush control set to 'Hard Floors'.

    This should allow you to resolve your issue without further assistance. However, if you've followed the steps shown in the support guide and are still concerned, please call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you to establish the cause of the issue, and will be able to recommend the best course of action.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Sep 12, 2011 | Dyson DC07 Animal Bagless Upright Cyclonic...

    1 Answer

    Dyson won't roll over carpet smoothly


    Hi there,

    Sorry to hear you're having difficulties using your DC14 on this particular carpet. It might help to check you have your brush control adjusted to the correct setting - you can find out how to do this in the user guide supplied with your cleaner. In case you don't have this to hand, here's an online copy:

    http://media.dyson.com/downloads/us/floorcare/manuals/dc14_opmanual_usa2007.pdf

    It's also a good idea to follow the steps shown in our online support guide, to check that the soleplate is correctly fitted, and that there are no blockages in the cleaner head:

    http://www.dyson.com/support/help.asp?article=626&product=DC14-ANIMAL_US

    You may wish to contact your carpet manufacturer to check it's suitable for cleaning with a vacuum cleaner equipped with a revolving brush. Manufacturers sometimes recommend cleaning certain types of carpeting using suction only.

    If you have any further queries about using or maintaining your Dyson vacuum cleaner, please get in touch with us directly. One of our experts will be happy to provide the information and assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

    Kind regards,

    Jack
    Dyson Online Customer Support

    Aug 13, 2011 | Dyson DC14 Telescope Reach All Floors...

    1 Answer

    Roller brush will not turn, belt won't turn


    Hi there,

    Sorry to hear about the problem you're having with your Dyson cleaner. The advice we'd recommend will vary according to the model. You can find information on the correct way to maintain your cleaner by visiting www.dyson.com, and clicking 'Support'.

    If you can't find the information you're looking for, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to provide you with the assistance you need.

    Kind regards,

    Jack
    Dyson Customer Service

    Jul 25, 2011 | Dyson Vacuums

    1 Answer

    Brush wont turn belt not broken no sure how to get to shaft to see if it is turning


    Hi there,

    Sorry to hear you're having difficulties with your DC07. If the brushbar in your cleaner doesn't seem to be rotating, please check you have the brush control set to 'Carpets', as it won't rotate when set to 'Hard floors', or if the cleaner is standing in the upright position.

    If the brush control is set correctly and the brushbar still won't turn, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

    Kind regards,

    Jack
    Dyson Online Customer Support

    Jul 09, 2011 | Dyson DC07 Bagless Upright Cyclonic Vacuum

    1 Answer

    My dyson dc 14 is not picking up as well as it should,but, suction still very strong when using hose with attachments, have checked belt and have checked for blockages. can any one help please?


    Hi its Darran at Dyson.

    I would check that the brush bar is turning when you have the cleaner in the vacuuming position. To check this, make sure the brush control dial (on the cleaner head) is in the centre position and when you release the head of the cleaner to vacuum, it should move forward to the "on" position. Lie the machine on its side keeping hands and loose fabrics away from the base, switch it on and see if the brush bar is turning.

    If it is, you would need to check the machine through for a blockage and wash the pre filter. To so this, please refer to your user guide or check out www.dyson.com and visit the Support section which has lots of self help information to help resolve this issue.

    I hope that this information is useful to you.

    Kind regards
    Darran
    Dyson Customer Service

    May 09, 2010 | Dyson DC14 Bagless Upright Cyclonic Vacuum

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