You may have to uninstall the usb controllers from the Device Manager and reboot the system to have them reinstalled and hope they will recognize the usb device.
But if you were never able to install the required drivers from the disk, please go to the support page here, choose your model and download and install the drivers onto the computer. That will make a world of difference.
I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!
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