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My computer does not recognise the EasyCap devise and the supplied disk is defective. how can I get it to work.

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You may have to uninstall the usb controllers from the Device Manager and reboot the system to have them reinstalled and hope they will recognize the usb device.
But if you were never able to install the required drivers from the disk, please go to the support page here, choose your model and download and install the drivers onto the computer. That will make a world of difference.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Posted on Sep 12, 2009

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Posted on Jan 02, 2017

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You have to be sure the computer has the correct software to recognise the hardware connected to an USB slot and can work with it. From Windows 7 and up, for most hardware that is certified with Microsoft, you can download the drivers from Microsoft. Lots of hardware is recognised when connected and will initiate a download from Microsoft. But not all hardware will do so and not all hardware is compatible with the new operating systems.
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You might need to double check to make sure this is made for a Mac, PC, or Both. You might need to have it formated from the Disk Management (assuming you are using a Windows computer) so your computer recognizes the hard drive.
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http://windows.microsoft.com/en-US/windows-vista/Create-and-format-a-hard-disk-partition
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