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My old password doesn't workon facebook, I need a new one. I have reset mine on facebook but they haven't gotten back to me and it's almost been a week!

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  • 6 more comments 
  • Nauni Sep 12, 2009

    I did what you suggested on facebook but none of that helped i still can't log on to facebook.

    Please help! i think i just need a new password!

  • Nauni Sep 12, 2009

    I did request a new password from facebook on the page you sent me about a week ago but they haven't gotten back to me!

  • Nauni Sep 12, 2009

    Where is my spam folder and bulk mail folder?

  • Nauni Sep 12, 2009

    aol

  • Nauni Sep 12, 2009

    Can I do that if I can't log onto facebook?

  • Nauni Sep 12, 2009

    I did have some mail from facebook but I deleted them and I always delete spam. So thats shouldn't be my problem. I don't know what else to do.

  • Nauni Sep 12, 2009

    Thanks for helping me! I really appreciate it.

  • Nauni Sep 12, 2009

    I very much appreciate the help I received I would definatly recommend Fixya to anyone. The person that helped me was great. Very polite and patient with me and very professional!

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  • Master
  • 7,191 Answers

Hi,

Have you checked the inbox of your e-mail id associated with your Facebook account. Also, check the bulk/junk mail folder or the spam folder for the mail.

Also, some internet service providers may block mails from specific addresses.

You can also submit your login issues to Facebook by filling up this form:
http://www.facebook.com/help/login.php

Hope this solves your problem. Thanks.

Posted on Sep 12, 2009

  • 5 more comments 
  • AliTech110
    AliTech110 Sep 12, 2009

    Thanks for the feedback.




    Have you checked your mailbox for a mail from Facebook?




    Alternatively, you can request a new password by filling up the security code and your e-mail id associated with Facebook account on this page: http://www.facebook.com/reset.php




    Hope this helps.Thanks

  • AliTech110
    AliTech110 Sep 12, 2009

    Thanks for the reply.


    Are you giving the correct e-mail address associated with facebook account?


    Also, check your spam folder or bulk mail folder.


    Also, it might be that your account has been identified as a potential spam account and permanently disabled by Facebook.

  • AliTech110
    AliTech110 Sep 12, 2009

    Please tell us which e-mail service are you using? For example Gmail,yahoo, MSN, hotmail, rediffmail or any other service. Thanks.

  • AliTech110
    AliTech110 Sep 12, 2009

    Check in the recently deleted folder for any e-mail from Facebook.




    Also, you can search the mails from Facebook by typing Facebook in the search mail window below the check mail button. You'll see all the e-mails you have received from Facebook.


    Thanks.



  • AliTech110
    AliTech110 Sep 12, 2009

    Yes, you can search for the mails from Facebook in your AOL account. Just type Facebook in the Search Mail window on the AOL mail page. You will find all the mails you have received from facebook till date (provided you have not deleted the mails earlier). Thanks.

  • AliTech110
    AliTech110 Sep 12, 2009

    If you have already deleted the mails from Facebook and you are currently not receiving any mails from them, then you can try and file a login/password bug report at Facebook by clicking this link:
    http://www.facebook.com/help/contact.php...




    Provide them with the full details of the problem and they will hellp you to sort out the problem. You'll have to be patient though, since it may take time for them to respond to your request. Keep checking your mail and see that the mails from from Facebook do not end up in spam.




    Meanwhile you can try to reset the password by using the password-reset link which you visited earlier.


    Thanks.



  • AliTech110
    AliTech110 Sep 12, 2009

    Thanks for the feedback.




    Please remember to accept and rate the solution if it helped you.


    Thanks once again.





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