Question about SanDisk Sansa e250 MP3 Player

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Eurolab mp4 player

I am at a point where any new songs I download show up on my PC but not on the unit itself. If I delete anything when I try to put it back the computer says its on the unit but the unit says its not there.

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  • jasfive Dec 11, 2007

    My sansa e250 appears to be full of songs when it is connected to my pc and I can even play the songs with winamp, but when I disconnect the device from my pc, the device says that it is empty.

  • orions2371 Dec 11, 2007

    New player just got it. Can see all the songs when connected to my pc, when I go to play them only some of them are visible and can be played. Im really bummed please help asap!



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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 25, 2008


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I bought my son a "MP4 player, Augen is the Manufactor or model. Will you tell me how to download music to it. I have downloaded a few songs but get this message- "format error"


the reason its showing format error is because the songs you downloaded into it is not compatible with the player. For example, if the song you were suppose to download was to be in AAC format, and you put MP3 format, it will show format error because it does not recognize songs in Mp3 format but with AAC format.

Therefore, when you want to download songs into the Mp4 player, make sure the songs are in either WMA or MP3 Audio format. These audio formats are compatible with Mp4 player.

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