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The ice dispenser motor is working and turning, but the ice won't come out. It appears that the mechanism in the ice bucket is not turning or moving ice out.

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  • Mike Smith
    Mike Smith May 11, 2010

    You have a striped dispensor wheel bar . This is the bar which holds the wheel that turns to dispense the cubes . Complete dissasembly of the ice bin would be necessary . Without the complete model number , can't give you the part number needed .

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Check the drive on the auger motor......the peice that turns when you push the ice lever. Open the freezer door, pull out the ice bucket so you can see the drive, tape the door button or have someone hold it so the fridge thinks the door is closed, then hold the auger motor drive while you push the ice lever on the door. Those have a problem where they get stripped out and they will turn with the ice bucket removed but if you put any kind of a load on it the drive will slip and just turn on the motor shaft.

Posted on Sep 12, 2009

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1 Answer

Ice won't come out


if it's making ice, but the ice won't come out, it is likely going to be the dispenser motor (found behind the ice bucket).

the other possibility is the lever where you put the cup could not be hitting the switch, but most likely it is the dispenser motor.

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Jeff; I would start by taking the ice bucket out and totally defrosting it! Sometimes water will freeze holding the auger in place and a simple defrost will cure that problem.
Hope this helps!
Hal aka ImJustAvg

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I cannot get the ice bucket out of the door. It has always been very difficult to remove unless it was just after I emptied the bucket and let it completely dry out before returning it to the door. I...


its just partially defrosted, ice chunks are up inside and through the unit, keep using the hair dryer,, also , once its defrosted completely, Look for a small leak , thats whats causing your problem in the first place

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Ice maker works, but won't dispense from the door. Motor turning, but no ice coming out.


Make sure the bucket is pushed back all the way so auger engages the motor. You may have to turn the auger by hand and push to line it up correctly.

May 10, 2011 | Refrigerators

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Ge Profile Stainless Steel 26 ft Refrigerator ice maker dispenser


try pulling out the ice bucket, remove all ice and look for signs of damage on the auger mechanism... most of the time the ice tends to clump up and that prevents the auger from moving freely.

Mar 24, 2010 | GE Profile 26.6 cu. ft. Side-by-Side...

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Ice wont come out of the door dispenser. Ice mover motor wont ru


take the bucket out of the unit to make sure the bucket is not frozen stuck. then it it still does not turn the motor, i would guess the dispenser motor is locked up and needs replaced.

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1 Answer

Kenmore Elite Model: 106.5896.701 - Ice cube motor not turning


If you are describing the ice dispensor motor then you will find it under the ice bucket. If I remember correctly there will be 2 1/4 inch nut screws about the 3rd shelf on the freezer door. You will have to look up at them. The white mold that the bucket sits on. This is inside the freezer door. Those motors burn out frequently because ice will get jammed in ice bucket or bucket will freeze up due to flapper on dispensor isnt sealing correctly. Then we humans will continue to push to dispense and it wont move and burn up the windings. If you can work upside down you can fix this.

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1 Answer

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Your product is an IDI (In Door Ice the bucket is in the door) or a Non-IDI? By the way, you mention the Ice maker. The thing is that if the ice maker is not runnning then you don't have ice to dispense and obviously the fact that the motor is working or not is irrelevant. So that's why I suppose that the problem is not the ice maker but the trajectory of the cubes from the bucket to outside of the door.

In the Non-IDI sometimes it happens that the safes in the bucket jump the locks were the bucket resides so the auger motor (the one that move the shaft so you get the Ice) is still running but you can't get ice because the bucket is not in the right position. Just try to relocate the bucket.

You can see if the motor is moving the shaft pressing the light switch that is at the top of the freezer. Then dispense, when you press the switch the main board thinks that the door is closed so you can dispense and see if the motor is moving the shaft.

Other failure mode is the flapper door, it depends if the dispenser works with full electronics or if it's an electromechanical dispenser. Full electronics dispenser use a stepper motor to move the flapper door so the failure is that when you press the pad and the flapper door is closing, if you press it again then it get stucked, the motor dispense but the flapper door is closed. With electromechanical dispenser, maybe is the dashpot mechanism.

If any of these solutions couldn't fix your problem please tell me. I think that I can solve this particular problem.

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1 Answer

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Check that the crush mechanism is not jammed with ice. That could prevent it from disengaging.

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2 Answers

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This is a common problem with this GE and "lookalike" models. The dispensers first break the front plastic drum that holds to the auger and eventually cracks the rear circular sleeve as well. Pieces from the drum usually fall off and are even dispensed with ice ... eventually the drum is damaged enough that the auger no longer operates. The motors on these units, however, continue to operate.

You can receive the replacement parts needed to make the ice maker auger operate again by visiting the GE parts website. A usual repair will run $40-60. Unfortunately, the design of the replacement drum has not changed, so be prepared for this to happen again.

Best of Luck.

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