I send something to print, the printer flashes to indicate receiving data, it usually starts to print (but not always) then stops, still flashing, and after a period of time I get an error message on the computer to say failed to print. The document doesn't necessarily have to be big. Printer is a Pixma ip 5200. Computer is Dell - Windows XP. Any help would be appreciated.

It means the MYSTERY printer is collecting the data it needs to print. You need more memory in the printer or a faster network to fix it.

Hi Marilyn - when the power light is flashing, and no other lights are on, that usually indicates it is receiving data from your PC. Disconnect the power and data cords from the Primacy, then ensure you have ribbon & cards loaded, and that the card thickness gauge is set appropriately for the card thickness you use (usually 30 mil). Then plug in ONLY the power cord to see if the printer will start normally while disconnected to the PC.

If so, go to your PC and clear out the print queue (Control Panel=>Device and Printers=>right-click on the Primacy and select "See what's printing"=>delete all pending jobs). Once done, repeat on any other PC's that have access to the printer. Once all PCs have had their job queues cleared, reconnect the data cord and try again.

If this still fails, feel free to contact us for further troubleshooting - we're an authorized Evolis dealer and service center.

Good luck!
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Charlotte, NC USA
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the flashing amber status light is normal indicating data going from computer to printer.the flashing paper light indicates a paper jam or out of paper. A sensor maybe not working properly or sticking. If your model number ends in a D check

"All lights blinking and printer not responding" is indicative of serious ink cartridge issue. Usually when this happens the printer fails to goes through the motions of the printing process, kind of stands still with indicator lights just blinking away. This could be as a result of either of these scenarios.

The Solution is to try an older/another cartridge (doesn't matter if ink is finished. You must replace cartridge one at a time). If lights stop blinking it confirms that your cartridge has become incompatible or developed incompatibility. Also if your printer is the type that can work with only one cartridge, remove one after the other (closing back the lid/cover) to determine which in the set (black or color) has become incompatible. At the instance the incompatible one is removed and you close the lid, the blinking will stop (for printers that can print with one ink cartridge only). Just replace the incompatible one and start printing again. In most cases the issue is always with one cartridge. But if both are affected, you have to replace both. Because of this type of problem, always keep used cartridges somewhere safe; they come in handy for this type of troubleshooting.

The electronic panel on the cartridge that makes contact with the cartridge carrier inside the printer is dirty and needs cleaning. This electronic panel is front part of the cartridge with copper "dots".

The Solution is to try to clean this panel with a piece of folded tissue paper soaked in a bit of methylated spirit. Also try to clean the area in the cartridge carrier/holder that makes contact with the cartridge's electronic panel (Usually this is more difficult). If you cannot reach it with your fingers, use a stick or something with tissue wrapped around it. Allow to dry well and return the cartridges, close the cover. The blinking should stop if the electronic panel is the issue. Once the blinking stops the printer will print.

The flashing green light means that the machine is receiving the print data that you are sending when trying to print. Depending on how the dealer set up the machine, yes it will shut down and stop printing when the "replace photconductor" indicator comes on. You will either need to order a replacement unit or have a local service guy come out and reset the counters. If you order your own unit, it will come with installation instructions and they are designed to be end user replaceable.
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Try unplugging from the wall for 5 minutes / plug in and retry, cancels / resets printer memory.

Try putting a piece of paper in tray 1

Flashing light may indicate that it's receiving data to print.

What is it printing?

Cancel all print jobs.

usually happens when the NIC card goes bad, may need to replace.

first try resetting the printer, look in your manual