Question about Office Equipment & Supplies
If this is a new installation of the printer, please download the updated HP software/drivers from here and install using it instead of the cd.
If the printer is correctly installed on the system, can be found in the control panel and device manager, and the updated HP software is already installed, it is most likely a usb controller issue, or a conflict with your printer drivers. In any event, please use this HP support article to troubleshoot the problem. If the printer was previously working, you may simply need to reboot the computer to reload the usb controllers and detect the printer anew. If that doesn't work, follow the instructions given there. Also see this page.
If you encounter other errors or have future questions about your model, see its HP home support page here.
I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
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Posted on Sep 12, 2009
Hello, this is a very common problem and the solution could range from very easy to something more difficult. To answer your question, it would take some troubleshooting. Is your printer connected by a USB cable? Most newer printers are, so I will assume this. I would try plugging your computer into another computer and verify that the other computer detects it. If it does, you will see the "detected new hardware" window pop up. Backtracking a bit, most USB type HP printers ask that you first install the software from the HP printer CD first, before connecting your printer. If you don't do this installation properly other issues come up that prevent your printer from installing properly and that's another question.
So to answer your question, first you need to verify that your printer is ok by trying to install it on another computer, or at least be sure that it detects. If it does, then you know your printer is ok. Secondly, make sure the USB port is working correctly by plugging something else into it like a USB thumb drive or a USB mouse, etc. If all of these things are working, make sure the printer is on and connected properly and check the device manager under the control panel and see if there is any printer showing up there. If so, disable or uninstall the printer and try to connect again after following the HP manufacturer's instructions, such as using the install CD first. If you don't have the CD, you can find the software on the HP support website. Google, "HP driver downloads". Your problem is not something that has a simple answer because there are so many reasons why a printer won't detect, but the solution requires a methodical step-by-step troubleshooting like I mentioned above. One of the major problems is that the printer sometimes is not compatible with your computer. You need to verify that the printer is compatible with your operating system and computer. Have you done that? For example some of my HP printers will not work on my new Vista computer because my computer is too new for my older printers. All of these things have to be investigated online by going to the support page at HP.com and verifying compatibility. I hope this gets you on a good start.
Posted on Sep 12, 2009
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Posted on Jan 02, 2017
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