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I have two external hard drives that have failed. I suspect it's something simple like the power cord mechanism, but I don't really have anything to base that on. The data on the drives is important to me, but not important enough to shell out $400 to the Geek Squad at Best Buy. Anyone have any advice? I live in Wilton, CT, if there's someone local who can help me, for a fair price...

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Hi,

If the drives are actually damaged then $400 is a fair price to retrieve data from them.

However if the problem is power related there is a reasonable chance you can get them up and running cheaper by moving the drives into new enclosures. If that fails then you will need a data recovery pro with specialized equipment to assist you.

Take the drives to an actual computer shop, no offense but I have yet to walk through the door of a Best Buy and meet anyone in their tech department with any noteworthy level of skill and this type of work requires an engineer or high level technician. Have the techs at the computer shop test them in new enclosures and if they work, buy the enclosures, problem solved.

If they don't work in the new enclosures and you decide it is worth $300-$500 to have them recovered let me know and I can refer a far better facility than Geek Squad to assist you with that type of recovery.

Hope this helps FixYa,

Chris

Posted on Sep 13, 2009

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