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I posted a grievance with the resolution department but haven't heard back from them. It's been over a week and they say they'll contact you in 24 hours. What's the next step?

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Post it again, by adding more comments to the ID # of the dispute.. They are probably waiting for a response from the other party. They are usually reliable.

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I need a manual to vcr mitsubichi hs 721v

It is my pleasure to guide you.

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MITSUBISHI HS-721V(B) Owner's Manual $9.99 Shipping costs-download: $0.00
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