Question about Nikon Super Coolscan 5000 ED Film Scanner

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My scanner wont let me scan. It says "Photoshop has encountered a problem and must close. Describe the problem for Microsoft... send report (or not). I have run the installation-cd for Nikon Scan 4.0 again but nothing works. If I try to scan directly (and not PREVIEWING where the program crashes as above) I also get a message: There was an error in performing a scan. What can I do? There is no software to download for the scanner anymore on Nikons site? Regards, Helen

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Hi,

I think, when you apply the processing to 1 image it works, but trying to do it on a 2nd image would result in that error message..

Heres the solution for the crashes:

The real issue so far was with the bundled Nikon Scan software crashing. In particular which using the GEM/ROC on more than one frame at a time. It seemed to only apply GEM/ROC to one frame before crashing. Turns this is a common problem caused by an incorrectly versioned DLL in the windows\system32 folder. Replacing the DRAGNKL1.dll file in system32 with the DRAGNKL1.dll from the Nikon Scan folder in Program Files solved the problems. (Note, if you haven't installed Nikon View, this may not be a problem.) Remember, always backup the files before you make any changes. (end of copy-n-paste) Why this information is not in Nikon's knowledge base is beyond me.
The only deviation from these instructions is that the correct version of the .dll file was in my c:\Windows\twain_32\nikon\nikonscan\ directory. Replace the version in the system32 directory

This could solve the problem...

If this doesnt work, then you can repair your DLL and driver from the follwing link,

http://dllinfo.dll-free-download.org/n/57536-nikon+scan.exe.html

ENJOY! RATE THIS SOLUTION
RNJ VINOD KUMAR

Posted on Sep 12, 2009

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