Question about Dyson DC07 Animal Bagless Upright Cyclonic Vacuum

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My vacuum has no suction and when power is on and I stand it upright it shuts off

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Soonds to me like you need to check all of the removeable port inlets. Check for debris. what we find quite often, especially with pet owners, is that the collection tank, even after dumping is plugged with fine particulates and or pet hair lodged up high inthe cones. try tapping your dirt cup on the floor not too hard, and then dump the dirt. if you have access to a air compressor, or a canister vac w/ a blower port, blowing the tank out quite often will give good results.

Posted on Sep 13, 2009

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Posted on Jan 02, 2017

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Hi there, it's Jack at Dyson.

The issue you've described with your DC17 sounds very unusual - it's possible that the main suction motor may have overheated and shut itself off for protection. However, the brush bar should never rotate when the vacuum is standing upright.

I would encourage you to contact us directly so we can take you through some quick troubleshooting checks to help diagnose the issue. We can also recommend the best course of action to resolve the fault. You can reach us by calling 1-866-693-9766 (US), or 1-877-397-6622 (CA).

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Hi there, it's Jack at Dyson.

Like most Dyson upright vacuums, DC18 is engineered to divert suction to the hose and wand automatically when it's standing in the upright position. If your DC18 doesn't seem to have suction from the wand when standing upright, you may have a blockage in the hose or wand. Please follow the steps shown in our online Support guide to check for this: http://www.dyson.co.uk/support/dc18/dc18-all-floors/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/no/remove-the-wand-from-hose

It's also a good idea to give the filter a wash - in normal use, this should be done at least once every 3 months as shown in the video below. Use cold water without detergent, and allow at least 24 horus for the filter to dry completely before replacing it.

I'm confident following these steps will resolve the issue. However if you'd like any further guidance from our experts after you've given this a try, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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To clarify, do you mean the suction and brush motion shut off in the upright position, or that the entire unit shuts off?

If the latter, most Dyson uprights shut off the brush unit in the full upright position and shunt the suction into the handle for use with the accessories. There is also an on/off for the brush, next to the main power button for the DC25. If it's off ( or stuck that way), no brush motion. The manual also notes, 'for use, turn on power and click the foot pedal in back to recline the unit.' (Link to manual here:
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If you are completely losing power, the manual notes that the unit will shut off if the bar is jammed, or if there is a significant line blockage that makes the motor overheat. If this is happening, check the accessory line in the handle for blockage.

Good Luck :-)

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Hi there,

When you stand your DC17 upright, the brushbar motor is designed to shut off. However, the suction motor should continue to run until you turn it off with the red on/off switch. If your cleaner shuts off entirely when you stand it upright, it's probably best if you get in touch with us directly so we can provide further assistance. You can reach us by calling free on 1866MYDYSON. We'll look forward to hearing from you.

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When I tilt my Dyson DC 17 Animal upright so that I can use the hose, the vacuum powers off. As soon as I tilt it back down, it turns back on.


Hi there,

I'm sorry to hear you're having difficulties with your DC17. When you stand the cleaner upright, the brushbar motor is designed to shut off automatically. However, the suction motor should continue to run unless you turn it off manually with the on/off switch. If both motors seem to be shutting off when you stand the cleaner upright, it's probably best if you get in touch with us directly so we can resolve this issue for you as quickly as possible.

You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible.

Kind regards,

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It sounds like it's draging on the motor Also heating up the thermister switch. I would recomend having this look at from a vacuum repair shop ask for free estimates if you call around. save some $$$

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Sounds to me it could be tha fan impellor.
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I have a DC 17. In the middle of vacuuming the vacuum stopped working when it was in the upright position. It only works when the head is down and i am using the bar. I can not use the extension bar,...


Hi there, it's Jack at Dyson.

Like most Dyson vacuums, DC17's main suction motor is protected by a thermostat which shuts the machine down if it starts to overheat. This could be due to a blockage, and the filter may also need a wash. If this occurs, the separate brush bar motor will still run if you recline the vacuum, and shut off when you stand the vacuum upright.

The vacuum should reset itself automatically after it's cooled down for around 2 hours. To prevent this from reoccurring, please wash the filter as shown in our video guide - in normal use this should be done at least once every 3 months. Use cold water without detergent, and allow the filter to dry completely for at least 24 hours before replacing it.

Once you've done this it's important to check the vacuum for any blockages - our Support guide will walk you through each checkpoint to make sure nothing is missed: http://www.dyson.com/support/dc17/dc17-allfloors/diagnosis-root-menu/dc17filterwashvid/flo-dc17-wand-suction

This should resolve the issue. However if the issue reoccurs when the filter is clean and there are no obstructions in the airways, there could be an issue with the cyclone pack itself. If this is the point please contact us directly, as we'd appreciate the opportunity to provide further assistance. You can reach our experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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