Question about Arris SB5100 SURFboard DOCSIS 2.0 Cable Modem (50120900100)

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New modem will not work with my Belkin F5D7230-4 router

Just got new RCA Modem (Model DHG 535) with triple play plan. My Belkin router worked perfectely with the old motorola modem, but I cannot get this new modem to play nice with my router. I unpluged the modem and router, hooked up the cables from modem to router (Lan) and from router to router port1, plugged in the modem first then the router. The Lan light comes on (orange) but the WAN light doen not come on and nothing happens. I am not very familiar with routers/modems and have exausted my limited knowledge.

Can anyone help me? Thanks in advance

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I would start by re-setting the modem. Disconnect the power for the router and modem. Wait a minute or two. Plug the modem back in first. Wait for the modem to complete communication with your internet service provider. When all communication lights are good on the modem then plug the power into the router. It amy take a few minutes to get all the lights. Hopefully this will allow the DHCP to release from the old router and renew to the new one. Make sure if your internet provider requires any manual configurations that they are properly configured in the new router.

Posted on Sep 12, 2009

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The wan light not comming on tells me that the problem is with your belkin router's settings. I do not have knowlege of this modem but most of the cable/DSL modems today have a router built in. I suggest two things.
1. Make sure your Belkin router's Wan is set to DHCP
2. I have had in the past some routers do not like it when the IP numbering scheme is the same for both routers so we need to change the Belkin. First you will need to change your Belkin's router internal IP to 0.0.0.1 (I am guessing your Motorola is using 192.168.0.1) On most routers this will change your DCHP setting to start at 0.0.0.100 but if is not you will have to change the Start IP to 0.0.0.100.
Sorry I cannot give you a step by step but with your manual in hand you should be able to do it.

Posted on Sep 12, 2009

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Posted on Jan 02, 2017

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