Question about HP OfficeJet 6210 All-In-One InkJet Printer

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Problems with Paper Jam

I have a paper jam. I have been able to pull most of the paper out but tiny bits remain. Because of these tiny bits, the printer still has the message paper jam. How do I remove these bits so the jam will be cleared?
Thanks,
Liza

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  • 57 Answers

Hi,

I understand that you are receiving Paper Jam error on the printer front panel of the All-in-one.

This issue may occur because of dirty rollers and is unable to feed the paper.

Please follow the below given instructions to resolve the issue.

Please remove the All-in-One Printer from the Power Surge Protector and plug it directly into a wall Power outlet, as the surge protector may not provide enough power to printer.

Clean the Paper feed rollers by following the below given instructions:

Here are the steps to clean the rollers :

1)Turn off the all-in-one.

2)Unplug the power cord from the back.

3)Remove the rear access door .

4)Clean the rollers one at a time using a clean cloth that is slightly dampened with clean water (preferably distilled water). Rotate the roller to clean the entire surface.

5)Verify that the three paper feed rollers on the rear access door are clean and rotate freely.

6)Reinstall the rear access door and then plug the power cord back in.

7)Turn the all-in-one back on

Reset the All-in-One to the factory default settings by using these instructions:

1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.

2. Then, press and hold # and 6 while plugging in the power cord.

Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.
Note:
A semi-full reset will do the following:
The user settings to the factory defaults, Language and country settings on some models, Fax logs, Fax headers, Fax speed dial information.
If you are receiving the paper jam error on the computer, then follow the instructions from the below given article in order to resolve the issue.

Here is the web document:

================

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01072463&cc=us&lc=en&dlc=en&dlc=en&lang=en

================

Just copy and paste the entire link into the Internet browser's address bar and press enter.

Even if the issue persists, try refreshing USB composite devices to get the issue resolved.

1. Right-click My Computer (in Windows XP, click Start first), and then click Properties.
2. Select the Hardware tab and then click Device Manager.
3. Click the Plus (+) sign next to Universal Serial Bus Controllers.
4. Click the USB Composite Device entry to highlight it, and then click Action and then click Uninstall. If a screen appears to confirm the deletion, confirm the deletion.
5. Disconnect the USB cable to the all-in-one, wait a couple seconds, and then reconnect the cable. This should restart Windows device detection (Plug and Play).
6. A New Hardware found screen may appear, click Next through all of the screens that appear for the Wizard to install the USB Composite Device. Click Finish once the wizard completes.

Hope the information provided will be helpfull in resolving the issue.

Regards,
Lawrence.

Posted on Jan 10, 2008

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Paper jam I suppose is the commonest of all printer problems as it can occur due to strayed, stuck bits of papers in pathway of paper tray, outlet, roller etc. I would recommend cleaning the paper inlet, outlet, and other possible areas to avoid a paper jam situation.

Follow the given steps to clear paper jam
>Clear any loose paper from the paper tray. This will help you locate the jam. You will find it either in front, near the paper tray, or in the rear.

->To clear a paper jam near the paper tray, grip the paper and pull it firmly but gently from the printer. If you find a stack of papers jammed, grab from the middle of the stack and pull.

->For a rear jam, remove the back of the printer. When you find a free edge on the paper, grip it firmly and pull it out.

->Replace the back cover. Press the "Resume" button or turn off the printer, and then turn it back on. Your settings should reset.

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Most printers have a lid in the back of the printer that you can pull out and then just pull the paper out from there. You can also see the paper jam if you pull the paper tray out and try to pull it out from there but pulling from the back of the printer is much more easier and convenient.

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Follow the given steps to clear paper jam
>Clear any loose paper from the paper tray. This will help you locate the jam. You will find it either in front, near the paper tray, or in the rear.

->To clear a paper jam near the paper tray, grip the paper and pull it firmly but gently from the printer. If you find a stack of papers jammed, grab from the middle of the stack and pull.

->For a rear jam, remove the back of the printer. When you find a free edge on the paper, grip it firmly and pull it out.

->Replace the back cover. Press the "Resume" button or turn off the printer, and then turn it back on. Your settings should reset.

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Sometimes you have to tear it out piece by piece. I have had to use tweezers to remove the last little bits. Also, a tiny bit of paper remaining can prevent the printer from printing again. Be careful not to damage the printer while getting the paper out.

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Follow these steps to clear the jam from the product. Step one: Remove any loose paper Remove any loose sheets of paper from the input tray and the output tray.
CAUTION: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism. Remove any loose paper Do not pull jammed paper c01954290.gif c01961869.gif Step two: Clear the jam from the rear of the All-in-One Follow these steps to clear the paper jam from the rear of the product.
CAUTION: Never pull jammed paper from the front of the product. Pulling paper from inside the front cover can cause mechanical damage to the product. Always access and clear paper jams through the rear access door.
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  2. Press in the tab on the rear access door to release the door. Pull the door away from the product to remove it. Figure 1: Remove the rear access doorc00703963.gif
  3. To avoid tearing jammed paper, gently grab both edges of the jammed paper, and then pull with even pressure to remove.
  4. Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product.
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  5. While you have the rear access door removed, check the rollers with your fingers. Rollers should roll freely and feel springy. If rollers are missing or do not turn freely, buy a replacement rear access door. Click here to order a replacement part from HP .
  6. Reattach the rear access door. Gently push the door toward the product until it snaps into place.
Step three: Clear the jam from the front of the All-in-One
CAUTION: Carefully remove bits of torn or jammed paper from the front of the product. If you pull too hard on jammed paper, you might damage the print mechanism.
  1. Make sure that you disconnect the power cord from the rear of the product.
  2. Open the cartridge access door. Figure 3: Open the cartridge doorc00372271.gif
  3. Gently pull out any jammed bits or torn pieces of paper from the rollers inside the product.
    CAUTION: If the paper tears when you remove it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams might occur.
  4. Close the cartridge access door.
  5. Reconnect the power cord to the rear of the product.
  6. Press the Power button (c01602202.gif ) to turn on the product.

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first with any jam message, identify if you have actually had any paper jam in it in the first place, especially if you are turning up to site and you're getting 2nd hand info. IE "oh no it just said that ...one day"
so assuming it actually had jammed paper in it that was removed at some point, find out where it was jammed...front or back. how it was removed...via front or back. note! many printers dont like having paper pulled out in the reverse direction to which the paper normally travels, this sometimes catches little flags and breaks them or pulls them out of position and the little photo sensor that is normally closed is then left 'electrically/optically' open so the printer sees this as a jam as soon as its finished booting up.
okay assuming you have gathered reliable info re the above.
check that area of the path for what looks like a small swinging flag, or maybe a little black 'U' shaped sensor that looks like it should have a flag in it.
remember the print will/can only say there is a jam if a sensor is stuck..open/closed or how it 'shouldnt be normally.
if you're out of luck you may find the pieces of a flag loose in the unit.
ideally they have a bit of flexability and just pop out.
BIG rule...dont force 'remove' jams. if it wont come out, contact someone with a bit of mechanical ability, even if they arent a printer tech, (like myself) then at least they have an 'intact' unit to work with so they can see how its supposed to work and just pull it apart to clear the prob area.

ok...so assuming you've found the area, if the flag is broken i wouldnt try making bits up to do the job, timing is critical, unless you can glue it back together exactly right then dont bother, you'll likely get timing related jam messages. just contact the manufacturer, see i you can get a part number. it may cost you a few bucks for a bit of plastic but its the best way trust me.
HP, lexmark, and fuji xerox i have found pretty good with parts down to a small level. some other brands i wouldnt touch with a barge pole.
after all this. most jams are in the fuser and most people are rough as guts and usually break something in the fuser by yanking it cos they're angry.
most fuser can be sort of pulled apart into sub components (although its not expected in my industry) so if you have an intact fuser but its got a heavily 'fanfold' paper in it so tight you dont even know its there, dont dig it out with a screwdriver, if you score or scratch the surface of the rollers then you done your money there. better to look at it for a bit, try to work out how to loosen it apart and remove the jam, inspect the rollers for scratchs or damage, andreassemble it.
(15 years repairing this gear, the methods are pretty much similar thinking for most printers when physical issues are the prob.) best of luck. - keith

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