Question about Canon EOS 400D / Rebel XTi Digital Camera
The problem is probably melted insulation material on the shutter blades........this happens constantly with these Canons and I have cleaned over 100 of them. wwwflcamerarepair.com
Posted on Jun 12, 2008
I have the same problem and sent a email to Canon and this is their response.
Thank you for your inquiry. We value you as a Canon customer and appreciate the opportunity to assist you. We are sorry to hear that theflash exposures with your EOS Digital Rebel XT and EF 28-135mm lens are exhibiting a shadow along side the image.
What you have described could have two possible causes:
1. The lens barrel is partially obstructing the flash. (The shadow
will generally have a curvature to it.) Try a different lens or focal
2. The cameras shutter is not fully synchronized with the flash,
therefore, causing a portion of your image to be underexposed. (The
shadow should be even across your image.)
If this issue only occurs with this particular lens, then your lens will need to be examined. However, if this issue persists with multiple lenses, your camera should be examined. We regret this inconvenience.
Please forward your digital camera and/or lens to the Factory Service Center shown below. When shipping your camera, please be sure to removethe CompactFlash card and battery. Please do not send any accessories or manuals when shipping the camera. Be sure to include your name, street address (no P.O. boxes, please), telephone number, and a letter
describing the issue with the product. If it has been less than one year since the camera and/or lens was purchased, we ask that you also include proof of warranty in the form of a copy of your sales receipt.
As we do not provide RMA numbers for service, we suggest using a trackable and insurable service (i.e. UPS, Federal Express, Priority Mail) to ship your camera and/or lens. Please package the your equipment very securely to prevent damage during shipment.
Canon Factory Service Center
15955 Alton Parkway
Irvine, CA. 92618
They can be contacted via phone at 1-800-828-4040, Monday - Friday 8:00
a.m. - 12:00 midnight ET, and Saturday 10:00 a.m. - 8:00 p.m. ET
(excluding holidays). Ask to speak with a Factory Service Center Representative.
Upon arrival at the Factory Service Center, your equipment will be logged in to our repair database and assigned a repair number. Next, your equipment will be examined and you will be advised of the findings.
If the factory decides to repair your equipment under warranty, the repairs will begin immediately, and you will not be contacted. When the repairs are complete, the equipment will be shipped back to you via Federal Express. The length of time for the repair will be dependent upon the nature of the repair and availability of parts, if needed.
Usually, warranted repairs are completed within approximately ten to fourteen business days of the equipments arrival at the Factory Service Center.
All decisions regarding warranty coverage are made by the Factory Service Center at the time of repair. If the repair entails something that is not covered in warranty, a written estimate will be sent to you at the address that you have provided. The repairs to your equipment will not begin until you approve this estimate and make payment arrangements. If, after receiving the estimate, you do not wish to have your equipment repaired, please inform the Factory Service Center of your decision as soon as possible. If you decline the estimate, your equipment will be shipped back to you unrepaired.
Once you have confirmed with your shipper that the camera and/or lens has been delivered, you are more than welcome to contact us for repair updates. Please include your name, address, and telephone number, as well as the serial numbers of the camera and/or lens, in all repair status inquiries.
Please let us know if we can be of any further assistance with your EOS
Digital Rebel XT.
Thank you for choosing Canon
Posted on Dec 21, 2007
Do you have any samples you can post? Does it happen with the self timer on a tripod? This is probably caused by your hand being in the way of the flash. Post some samples and we can get a better idea of whats happening. =)
Posted on Dec 11, 2007
sounds like a shutter leaf dropping into the image. however, they are usually horizontal and more likely to manifest when in landscape mode. (horizontal, normal)
try using flash pointed up to ceiling.
also, could need to check for auto sync speed setting. usually 1/125 to 1/60. if its off, it could be catching the shutter in the wrong place.
check manual for settings for using flash.
Posted on Dec 23, 2007
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