Question about Western Digital WD Passport 250GB Portable Drive 250 GB Hard Drive

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I have new wd external hdd 250 gb, its not detecting on my desktop.

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Is the drive formatted? Did you get an install disk supplied with it? If so try running it.
Check your system BIOS and see if the drive is being detected there. Also you can check the Device Manager in Windows to see if there any issues with the drive.

Posted on Sep 12, 2009

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My computer is not recognizing my Western Digital passport elite what do I do?


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WD 250 GB external hard drive is not being detected by system


Hi !

First check if your WD is running (spinning), no matter if the blue light is on. Can you hear it close with your ear, or feel vibrations on your hand when it starts.

If it runs, then check/replace the USB cable you are using with another.
Check the Power supply if it gives necessary power.


If you are familliar with disassembling/assembling, then open and remove the HDD from the box and try to connect the disc directly to your PC (using another HDD Data/Power cables).

If it runs, and you can acces it, then something is wrong with the Box.

If it doesn't, then the HDD is broken or damaged.

Please note that if your device is under warranty, DO NOT open the box ! Contact your seller for service/replacement instructions.

Regards.

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