Question about Beond Creative Technology Zen Mozaic MP3 Player

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My Zen Mozaic is dead, won't charge on ANY computer. Was fine b4.

The player was good two days ago. I plugged into the computer to charge, but it just doesn't work anymore. I left it in the USB slot for 8 hours or more, and it did not charge. I plugged it into two other computers, still no charge, and the computer does not even recognize that anything was plugged in. I really don't understand what is going on, and it is extremely frustrating!

Anyone have an idea what I can do?

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I had this problem myself and the solution is really simple. As you look at the Zen, turn the left hand side towards you. Near the bottom you will see a very tiny "reset" button. Press and hold (with a pin or fine pen tip) for a couple of seconds, then try turning the Zen on. It worked for me

Posted on Sep 23, 2009

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The reset button cap on the lower left side of the unit may be jammed, causing the reset switch it activates to be come stuck.

This will put the unit into a loop in which it continually restarts.

You'll never see any sign of life if this occurs.

Be sure you see the "RESET" stencil or that may not be the reset button.

I've seen people poke paper clips their devices' microphone or speaker openings!

Be very careful when pushing the reset so that the button cap goes straight down.

If yours is stuck, unstick it, then it should come on if the battery is charged.

Then be sure to give it a FULL charge before using it, because while the button was stuck, power was being consumed.

Be sure to remove the rubber boot / skin before trying to reset the unit.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

My Zen Mozaic is dead, won't charge on ANY compute - 11_21_2011_11_04_05_pm.jpg

Posted on Nov 21, 2011

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