Question about Canon ZR70MC Mini DV Digital Camcorder

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Black screen The screen is black when I turn the camera on, both on the flip out screen and if I use the view port...and yes, the lense cap is on.

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  • Valesco Dec 11, 2007

    Lense cap is off i meant.

  • Valesco Dec 12, 2007

    left the camera on for a few minutes and it started working fine...no further assistance needed, thank you...even though nobody replied.

  • Valesco Dec 15, 2007

    Camera is still acting like I have the lens cap on....I can't figure it out...Can anyone help?

  • Anonymous Dec 17, 2007

    When I try to record the screen is black, but the play back is ok; an authorised service center in chennai claims that one of the cards is out and that it could be replaced for INR 10,000 which I don't believe; can anyone help me?

  • Anonymous Jan 02, 2008

    black screen went through the menu and checked all camera settings can't find an answer. Lens cover is not on

  • Anonymous Jan 05, 2008


    1. I have the same problem with my canon ZR70 camcorder. The most likely cause is a defective CCD image card . I had my camcorder repaired once within a year after I purchased it. Now 3 years later it is bad again. I recommend that you call Canon Customer Service (1-800-828-4040) If that is the problem, they will fix it for you free of charge.

  • thomas roth Jan 19, 2008

    i have the same problem with no screen or view finder images, after reading other comments and solutions i called the service center and sure enough they are sending me a shipping label from ups and it may get fixed for free the service rep was very helpful with this problem.

  • jpratt000 Dec 05, 2008

    when recording the viewvinder is black and so is the screen then it will work for a minute and do it again

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For all of you with the same problem my zr70 has, I have good news. There is a service notice by canon. Please read below and contact Canon. They will repair it or replace for free. Good Luck!


This Service Notice will update Canon U.S.A., Inc.'s previous CCD Image Sensor Advisory, dated October 6, 2005.
It has come to our attention that the vendor-supplied CCD image sensor used in certain Canon digital cameras and digital video camcorders may cause the following malfunction: When the product is used in recording or playback mode, the LCD screen and/or electronic viewfinder may exhibit either a distorted image or no image at all. While reports of this malfunction have been rare in the United States, we have determined that it may occur if the product is exposed to hot and humid environments.
Notice of Additional Affected Products:
As a result of our continuing investigation of this malfunction, we have determined that the 11 models listed below, in addition to the 16 models listed in our Service Notice concerning this malfunction, dated October 6, 2005, may be affected.
Affected products:
- Camcorders: ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, ELURA 40 MC, ELURA 50
- Digital Cameras A60, A70, A75, A300, A310, S230, SD100, SD110, A40(*), A80(*), A85(*), A95(*), S1 IS(*), S60(*), S200(*), S330(*), S400(*), S410(*), S500(*)
*Models added as of Oct.31, 2006
Malfunction:
It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which may cause a distorted image or the absence of an image. This malfunction can be confirmed on the LCD monitor screen during shooting. The same malfunction also appears on the recorded image.
Canon's Response:
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.
U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to carecenter@cits.canon.com
This information is for residents of the United States of America and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
We sincerely apologize for any inconvenience caused by this issue, and appreciate your understanding in this matter. Thank you for your support and patronage of Canon products

Posted on Nov 03, 2008

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Had same problem. Contacted customer service they fixed it at no charge.

Posted on Apr 22, 2008

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I had the same problem. The camcorder was working like it had the lense cap on. With no intervention, was losing or regaining image on the screen.
The canon Services Roumania upgraded the software in the Camcorder no cost, Now is working fine.

Good luck

Posted on Mar 09, 2008

Most likely the problem is a defective CCD image card. Best to call Canon customer Service at 1-800-828-4040

Posted on Jan 05, 2008

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I had the same problem while I was on vacation in Egypt. I had to wait until I returned to the US to ship the camera to Canon. It is a known problem that you will want to call and speak with a technician about. The good news is that Canon will repair it at no cost to you.

Posted on Dec 16, 2007

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Posted on Jan 02, 2017

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The led screen is black as is the video being recorded. Everything else seems to working. yes the lense cap is off. It as if no images are coming through the lense.


Hi,
First, Please confirm that if LCD is blank then can you see the images in view finder ? If not then the CCD IMAGER is faulty and if LCD is blank and you can see the image in view finder then then a Flexible board which connect the LCD with the main unit is broken, Please replace these parts according to the symptom. Moreover, for your ease pics are shown below of both parts with part number.

First pic is for CCD IMAGER
second pic is for flexible board.
Thanks


3cab075.jpg

36ca100.jpg

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http://esupport.sony.com/perl/news-item.pl?news_id=161&mdl=DSCF717

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