Question about Canon ZR70MC Mini DV Digital Camcorder

5 Answers

Black screen The screen is black when I turn the camera on, both on the flip out screen and if I use the view port...and yes, the lense cap is on.

Posted by on

5 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer
Re: black screen

For all of you with the same problem my zr70 has, I have good news. There is a service notice by canon. Please read below and contact Canon. They will repair it or replace for free. Good Luck!

This Service Notice will update Canon U.S.A., Inc.'s previous CCD Image Sensor Advisory, dated October 6, 2005.
It has come to our attention that the vendor-supplied CCD image sensor used in certain Canon digital cameras and digital video camcorders may cause the following malfunction: When the product is used in recording or playback mode, the LCD screen and/or electronic viewfinder may exhibit either a distorted image or no image at all. While reports of this malfunction have been rare in the United States, we have determined that it may occur if the product is exposed to hot and humid environments.
Notice of Additional Affected Products:
As a result of our continuing investigation of this malfunction, we have determined that the 11 models listed below, in addition to the 16 models listed in our Service Notice concerning this malfunction, dated October 6, 2005, may be affected.
Affected products:
- Camcorders: ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, ELURA 40 MC, ELURA 50
- Digital Cameras A60, A70, A75, A300, A310, S230, SD100, SD110, A40(*), A80(*), A85(*), A95(*), S1 IS(*), S60(*), S200(*), S330(*), S400(*), S410(*), S500(*)
*Models added as of Oct.31, 2006
It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which may cause a distorted image or the absence of an image. This malfunction can be confirmed on the LCD monitor screen during shooting. The same malfunction also appears on the recorded image.
Canon's Response:
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.
U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to
This information is for residents of the United States of America and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
We sincerely apologize for any inconvenience caused by this issue, and appreciate your understanding in this matter. Thank you for your support and patronage of Canon products

Posted on Nov 03, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer
Re: black screen

Had same problem. Contacted customer service they fixed it at no charge.

Posted on Apr 22, 2008

Re: black screen

I had the same problem. The camcorder was working like it had the lense cap on. With no intervention, was losing or regaining image on the screen.
The canon Services Roumania upgraded the software in the Camcorder no cost, Now is working fine.

Good luck

Posted on Mar 09, 2008

Re: black screen

Most likely the problem is a defective CCD image card. Best to call Canon customer Service at 1-800-828-4040

Posted on Jan 05, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer
Re: black screen

I had the same problem while I was on vacation in Egypt. I had to wait until I returned to the US to ship the camera to Canon. It is a known problem that you will want to call and speak with a technician about. The good news is that Canon will repair it at no cost to you.

Posted on Dec 16, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

The led screen is black as is the video being recorded. Everything else seems to working. yes the lense cap is off. It as if no images are coming through the lense.

First, Please confirm that if LCD is blank then can you see the images in view finder ? If not then the CCD IMAGER is faulty and if LCD is blank and you can see the image in view finder then then a Flexible board which connect the LCD with the main unit is broken, Please replace these parts according to the symptom. Moreover, for your ease pics are shown below of both parts with part number.

First pic is for CCD IMAGER
second pic is for flexible board.



Oct 22, 2010 | Sony Handycam DCR-TRV33 Mini DV Digital...

1 Answer

When i turn on camcorder all i have is a black screen and the words lens cap but the cap is already off.

It sounds problem of ccd imager chip failure in your camcorder that is why it wont show live view/ black screen.
Replace ccd imager chip to solve the issue.

Jun 24, 2010 | Video Cameras

3 Answers

My flip video won't turn off or record, won't be acknowledged by PC via USB port - seems to have frozen - screen is black but light behind it showing power is on but can't do anything with it.

To fix, I held the on/off button down for an extended time (around 10 secs approx) until it finally turned off. Left it alone for a few minutes and then turned back on. Worked okay. Also got a response from flipshare support who said there is a reset button inside the tripod space, use a pin to press that and then fully recharge camera via USB slot on PC.

Jan 12, 2010 | Pure Digital Flip Video Ultra Camcorder

1 Answer

When i set to camera mode the screen is black in both the view finder and external screen. i can still zoom in and out its just all black. its a canon zr60 (yes the lens cap is off ha ha)

See this link. If you can still see menu items and icons on the LCD, you may have a bad image sensor (CCD). Contact Canon for confirmation and a free repair if this is the problem.

Oct 26, 2009 | Canon ZR60 Mini DV Digital Camcorder

1 Answer

No image displays on screen or in view finder. Lense cap is open.

Try the following link if no picture or a black screen appears in the viewfinder or LCD when attempting to record.

Aug 12, 2009 | Sony Handycam DCR-DVD108 DVD Camcorder

1 Answer

The screen is black & you can't see anything thru the view finder, and yes the lens cap is off.

They had this problem before and there was a class action suit. Looks like history repeated itself!

Jul 09, 2009 | Samsung SC-D23 Mini DV Digital Camcorder

1 Answer

There is no picure in my view finder or LCD screen. I have all of my display menu's and such, but no picture, and yes the lense cover is down. There is a small eye looking icon in the screen, and I can...

Its known issue of bad CCD imager in DCR-HC30 and CCD imager will be replaced.

Sony will repair your handycam free of cost as per announced scheme of CCD problems.

Click on Sony CCD Support for details.

Jan 12, 2009 | Sony Handycam DCR-HC30 Mini DV Digital...

1 Answer

Dxg-506v lcd screen is black

I know this sounds painfully obvious, but I've done it before. Have you taken your lense cap off? Sorry if that's not it.


Nov 22, 2008 | DXG Technology DXG-506V DV Digital...

1 Answer

No Picture in LCD or Viewfinder

Hello, please contact the Authorized Sony Service for Sony recall action. If you need more info please advice.

Feb 20, 2007 | Sony Handycam DCR-HC30E Mini DV Digital...

Not finding what you are looking for?
Canon ZR70MC Mini DV Digital Camcorder Logo

287 people viewed this question

Ask a Question

Usually answered in minutes!

Top Canon Video Cameras Experts


Level 2 Expert

373 Answers

Sheryl Bahr
Sheryl Bahr

Level 2 Expert

65 Answers

Chris Phillips

Level 1 Expert

19 Answers

Are you a Canon Video Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides