Question about HP Officejet 5610 All-In-One InkJet Printer

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I cant scan a document in my computer

I am trying to scan a document in my computer. I keep getting an error on the printer. nothing shows on my computer screen , I got a new computer, it works for the printer but not the fax or scanner

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During a normal installation of the HP All-in-One software, the following events occur:

1. The HP All-in-One software CD-ROM runs automatically.
2. The software installs.
3. Files are copied to your computer.
4. You are requested to connect the HP All-in-One to your computer.
5. A green OK and check mark appear on an installation wizard screen.
6. You are requested to restart your computer.
7. The Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) runs.
8. The registration process runs.

If any of these things did not occur, there is most likely to be a problem with the installation. If the essential icons (Scan Picture, Scan Document, and Send a Fax) do not appear, your installation might not be complete.

If your installation is incomplete, you will need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One program files from your hard drive. Make sure to remove them properly using the uninstall utility
provided in the HP All-in-One program group.

Posted on Sep 12, 2009

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Please clarify a few things for me so I can help you solve this issue.

Are you trying to scan from the printer to the computer? (pushing the scan command on the printers keypad to send the signal to the computer)

OR

Are you trying to scan from the computer to the printer? (Using the scan options in your software by choosing "start" and then "programs" and opening your printers software to choose the scan option)

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