1)i have a printer HP PSC 1417 All-in-one printer which suddenly stoppped printing.I removed with cd the software but when I checked i still had HP Image zone 5,3 and it is impossable to remove.
2)I tried to install with same original HP cd the above printer but did not succeed because setup wizard does not recognice HP PSC 1400 series. (only showing till PSC 950.what to do....??? so there are 2 problems which i cannot solve. I hope for help. Thanks, best rgds.,Anne.
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run hp print diagnostic utility
instructions on how to run it are included in that link.
if it does not fix your problem I strongly suggest you uninstall the hp printer software from your computer and reinstall it.if you still have the cd installer,insert it in the cd drive and select uninstall.if you do not have the disk uninstall it using add/remove (win xp) features or programs and features (for vista or win 7).make sure to uninstall all hp programs associated with your officejet 6210 (driver series,hp customer participation program,imaging device functions,shop for hp supplies,hp yahoo toolbar,hp image zone.hp memories disc,hp update,hp smart web printing,hp photosmart essentials).
NOTE:uninstall programs enumerated above only when you have that printer installed on your pc because uninstalling them may affect the functionalities of other printers installed on your computer.
handle is invalid error is caused by a dll file that got corrupted.
after the uninstall,restart pc.
then reinstall using the same cd or better yet download the latest version of software.
here's the link for that.
You probably need to uninstall and re-install the Latest Drivers for your printer
To uninstall you can do it from the Software disk you recieved with printer. Insert the Disk in CD ROM and Click uninstall from HP Printer Menu
OR If you dont have the disk, you need to manually uninstall the Software ( Disconnect the USB cord before uninstalling )
Click START - Open Control panel - Add/remove Programs ( XP ) / Or Programs and FEatures ( Vista/Win 7 ) you will find list of HP Programs installed..
Choose one by one and uninstall these programs 1. HP Customer participation program 2. HP Imaging Device and software 3. Software and drivers for Photosmart 3200 4. HP Solution Center or HP Director 5. HP Image Zone ( or Image Zone Express / HP Photosmart Essential ) 6. HP Update 7. HP Printer Drivers/Diagnostic Drivers ( after every Uninstall you will be prompted to restart the PC, you will find an option [ Click here to restart later ]. click on it and restart the PC once you completed uninstalling all the above programs )
Once you have uninstalled - click on this link to download the latest drivers by choosing your operating system
Image zone is HPs attempt to get its customers to store, share and backup images on their servers: http://www.hp.ca/portal/hho/ize/
I would try reinstalling the installation CD again making sure the printer is off until it prompts you. This time when you get to the part where you can select what components to install document the program names just in case you do have to manually uninstall later. Anyway reinstall and when prompted connect your printer. Also before you actually try to use the printer make sure you go to the HP site and download/apply any patches there may be. This should fix your error problem and give you a good idea which of the ancillary programs to uninstall if you later desire to do that.
This didn?t 100% answer your question but I believe it will in the end achieve what you?re looking for. If it doesn?t work let us know and we?ll go from there.
Also please don?t forget to rate this posting when we?re done.