Question about Canon PIXMA MX310 All-In-One Printer

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My Canon Pixma MX310 all-in-one fax function quit. It won't pick up to receive or you can't get a dial tone to fax out. I have double checked the phone line itself and it is good. Is it possible there is a part I can replace? I have a technical background and want to fix it if I can. Thanks.

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I have a separate fax line for my Canon MX310. It goes into fax mode but noting happens. I also cannot receive faxes.


The only reason to call the phone company is if you're not getting a dial tone on that line. Otherwise, have you shut down the printer and tried to reset it to factory defaults. To do that, follow the instructions below:
  • 1 Switch the Canon MX310 off using the "Power" button, then push the "Stop/Reset" button on the control panel. Hold the button down for about five seconds.
  • 2 Push the "Power" button while holding "Stop/Reset." Hold down both buttons for five seconds.
  • 3 Release "Stop/Reset" while holding down the "Power" button.
  • 4 Push "Stop/Reset" twice while continuing to hold the "Power" button. Release the "Power" button. The power light will turn green.
  • 5 Once the light is steady green, push "Stop/Reset." Wait about three seconds and push it again. Wait three more seconds and push it one final time, for a total of three times. The power light will turn orange.
  • 6 Push the "Power" button, then lift the MX310 cover open.
  • 7 Remove both ink cartridges and wait 10 seconds. Replace the cartridges and close the MX310 cover. Wait 30 seconds.
  • 8 Push the "Power" button. Wait a few seconds to allow the printer to fully power down, then switch the Canon MX310 back on using the "Power" button.
  • Good Luck Mark

Feb 20, 2015 | Canon PIXMA MX310 All-In-One Printer

1 Answer

When people is sending fax....my fax is not ringing and i can't recieve the fax....printer MX 328


check the phone line that is connected to the fax . plug this line into a phone and check for a dial tone if this is good plug back into your fax machine . power your fax and turn back on . then try again. hope this helps

May 05, 2011 | Canon PIXMA MX310 All-In-One Printer

1 Answer

My fax won't send-- it says there is no dial tone? I have checked that it's plugged in??


Hi first unplug the fax and plug in a phone handset if you get a dial tone you will know its not the phone Co. fault next the cable that connects the fax to the phone line socket must be the one that came with the fax when new as not all of the cables will work on all fax machine for instance a panafax cable will not work on a brother fax.
If the cable is ok then you are left with a modem fault and its probably time to replace the machine

Mar 07, 2011 | Canon PIXMA MX310 All-In-One Printer

1 Answer

How to receive fax by Canon Pixma MX328 in Telephone Priority mode? What to do when the person on phone asks to give fax-tone to send the fax


If a phone extension is attached to your printer, and when someone is trying to send a fax to you.....just answer the phone. then on the printer press the Black button to start receiving documents in black printing or press the Color button to start receiving documents in colored printing.

If your are not using a phone, just press the Black or Color button when you hear the printer is ringing.

Aug 28, 2010 | Canon PIXMA MX310 All-In-One Printer

1 Answer

How do I receive a fax?


If the machine is located away from the telephone, pick up the handset and dial 25 (the remote receiving ID) to receive faxes (remote reception).
bullet_s.gif If you use a rotary pulse line, temporarily switch your telephone to tone dialing. For details on how to switch to tone dialing, see the instruction manual supplied with your telephone.
bullet_s.gif If you have an answering machine connected to the machine that can carry out remote control operations, the security code for this function may be the same as the remote receiving ID. In this case, change the remote reception ID in REMOTE RX ID in REMOTE RX in RX SETTINGS under FAX SETTINGS.

May 07, 2010 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Change language to english and my fax machine


You have to go into fax Setup, there, you should find menu's to alter lanuage and anyother small alterations

Nov 14, 2009 | Canon PIXMA MX310 All-In-One Printer

2 Answers

No matter what number i fax to I always receive a fax busy message. I have tried different phone jacks throughtout the house. What can I do to correct this problem? Thanks in advance!


Check in the fax setup menu and make sure that the setting for tone or pulse is set correctly for your area, most all systems now are set for tone dialing. Make sure you input the number just as you would dial it, like 1 before the area code and no area code if you are faxing a local number...

Aug 17, 2009 | Canon PIXMA MP160 All-In-One InkJet...

1 Answer

Canon MX310 just set up - phone rings like incoming fax


check out the connection some where loose or also check out connecting the external phone line to the printer and whether the same problem occurs or not.

Dec 05, 2008 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Canon mx310


Did you connected the line at "L" slot or try with your phone operator to check your tel. lines

Jul 09, 2008 | Canon PIXMA MX310 All-In-One Printer

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