Question about HP Officejet 5510 All-In-One Thermal Printer

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My printer says ink cartridge error . I cleaned the area where the ink goes in and purchased new cartridges but it still tells me somethings wrong. Any Ideas ?

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  • FURQAN BUTT May 11, 2010

    WHAT KIND OF ERROR U R FACING NOW AFTER INSTALLING NEW CARTRIDGES?

  • Karl Wright
    Karl Wright May 11, 2010

    What is the actual error that is reported? Have you used compatible cartridges instead of originals?

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  • 54 Answers

1. Go through the below web link to resolve ink system failure

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00489814&cc=us&lc=en&dlc=en&product=311255

if the issue still persists, perform partial and semi full reset
Step one: Perform a partial reset

  1. Disconnect the power cord from the product.
  2. Press and hold # and 3 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the partial reset resolves the issue, you do not need to continue troubleshooting.
    • If the error message displays again, proceed to the next step to try a semi-full reset.
Step two: Perform a semi-full reset CAUTION: Performing a semi-full reset deletes any saved phone numbers on the product.
  1. Disconnect the power cord from the product.
  2. Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.

Posted on Sep 12, 2009

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You may want to deploy this trick: take new ink cartridges out, put them to the side. take the hair dryer and for 2-3 min, blow hot air around the area and clean up the ink with alcohol swabs until clean! Also clean with alcohol, the contact points and surrounding area. Reinsert the ink and try and see if the printer recognizes new ink.

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To resolve the issue:
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The E 22 error code is a carriage error, which means there is something wrong in the cartridge area. To fix this error, turn off the printer and unplug it. Remove all of the ink cartridges and check for signs of leaking or damage. Now look closely inside the cartridge slots for dried up ink and use a tiny bit of alcohol on a QTIP to clean the ink off the slot. Reinsert the cartridges and plug the printer back in and turn it on. The error code will disappear

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My name is Army Mason, and I am here to help. Yes this is somewhat common issue with all-in-one machines. Have you tried cleaning the metallic connectors where the cartridge goes? This is normally the issue, also are these brand new ink cartridges or did you get them refilled? Refilled cartridges can also cause issues. Try cleaning the terminals, that should resolve the issue.

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Well...
I can tell you what I did.

I came up with this "wrong cartridge" problem today, searched around the web -- there are a number of ideas -- and then started off on my own.

Perspective: I bought this MP730 in 2003 and have been filling the same set of ink tanks since then. Never had a problem with that. Don't know offhand how many pages I've printed, but I refill the ink every couple of months.

What I did...
I removed the ink tanks and the print head. The print head area was all gunked up with ink as well as the flanges the print head sits on (still in the printer). I DID NOT dunk the print head in water. Something in me says water and electronics is not a good thing. The refill ink package I buy comes with printhead and cartridge cleaner -- smells like alcohol, but who knows. I used that and a combination of Q-tips and kleenex to clean any ink away from the print head and nearby surfaces. I also dripped some cleaner into the print head holes the ink tanks plug into and then dried off the whole print head assembly. I purposely did nothing else. That way, I'd know if I'd found the solution.

I put everything back together and fired it up. The printer cycled itself, removed the "wrong cartridge" message and stood ready for me to print. Finished, right??? Not so fast.

I printed out a Windows test page.....it was totally blank!!! Pause....printed out 2 more.... blank... Uh-Oh.

So, I lifted the lid on the printer, lifted the print head lever, jostled the print head a little to ensure good contact, put everything back together and printed another Windows test page....PERFECT!!!

Note: some writers mentioned cleaning a switch off to the right in the printer. I looked at that area and it IS pretty gunked up. But I didn't touch it to clean it up. That way I had a better idea of what DID fix it. I left it gunked. Of course, maybe all I really had to do was wiggled the print head and put it back together. But at least my print head is clean now. ;-)

So, that's all I did. Don't know if it wil help you, but it's a start.

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E 22 is a carriage error, which means there is still something wrong in the cartridge area.
Please do as follows:
Turn off the printer and unplug it.
Remove the cartridges. Check them for leaking or damage.

Look carefully inside the cartridge slots. Look for dried ink or blobs of ink (they can be cleaned away with a tiny bit of alcohol on a qtip. Look for bent or broken cartridge wire holders? Does everything look okay?

Leave the cartridges out. Plug the printer back in and turn it on.
Does the carriage move?

Reinstall the cartridges and make sure they are properly seated.

Close the lid. Turn off the printer
Restart your computer.
Turn the printer back on.

Tell me what is happening now. unless everything is okay!

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There may be three problems here.

1.Not doubting your skills for one minute, nor wishing to offend you in any way, but did you remove the protection strip off of the Magenta ink cartridge? Sometimes we forget to do that.

2.Once a new ink catridge is installed, it's best to go to the Brother diagnostic tools section, and run a test. Sometimes an error code is kept, (Ink cartridge is empty), and the diagnostic tool checks this out. It then clears the error code, and 'recognizes' the new ink cartridge.

3.Ink may have dried, for the tiny little holes for the magenta ink cartridge, where it attaches to the body of the printer. Just this one ink cartridge. Suggest you don a pair of rubber dishwashing gloves. MFC-410cn -> Unplugged <- from the surge protector, use a clean, lint free, warm water, damp cloth, and wipe the holes for the ink cartridge, where it lines up with the printer body. This will be where you see that copper metal strip. (Or perhaps it's brass)

To clarify, you are cleaning the printer body. The area where the ink cartridge goes, and the metal strip. The ink passes from the ink cartridge, and goes through holes in the body of the printer. The metal strip is where these holes are located. Allow this area to dry. You may want to use a hair dryer set on low heat to speed the drying process up. Constantly move the hair dryer back and forth. Keep it about a finger length away.

Once you are satisfied this are is dry, reinsert the magenta ink cartridge. Plug the printer back into power. Advise waiting one minute, then turn the printer on.
Use the Brother diagnostic tool.

Should you not be able to find the Brother diagnostic tool, I suggest you go to Start>Hover your mouse cursor on All Programs>Go over to Brother>MFC-410cn>and to the Help section. The Help section, will tell you how to open the diagnostic tool.

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