Question about Tomtom ONE XL GPS

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I have a tomtom xl europe 22, the problem i have is i moved the map of western europe on to my laptop,to make room for map of usa,on my return i moved map of usa to laptop,but cannot retrieve the map of europe because i did not back-up tomtom.Is this now lost or is it possible to retrieve the map.

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  • studispires Sep 12, 2009

    Thank's,the phone number you gave me was just the job,one call to a lady in New York fixed my problem in two .

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The only possible solution is contacting TomTom.
They will guide you step by step to ensure you have no map and no backup.
Then they will look into your case and allow you a new download or ask you an yearly subscription, depending on the case.

If you deleted the map by mistake , you should always have at least one backup. Before contacting TOMTom ensure that there is no copy of the map, or they will ask you to do the same.
The backup folder is specified on Home>Tools>TomTom Home Preferences>Folder Options.

Have a look on the computer. If maps are not there, contact TomTom. Find the number for your location on their website. All numbers are listed at the bottom of this page.




Posted on Sep 12, 2009

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First make sure you have a backup of your NEW ONE XL. You should be able to connect your XL to your PC using USB but not use TomTom home software. Your TomTom should appear in "my computer" as a drive . OR , put the SD card in a USB reader connected to a PC , that way you can look at and copy from or to the SD card.
You should be able to copy the map you have to the SD card directly ( if there is enough room on it ) , if theres not enough room , get a new bigger card , copy all the backup files you already have on your PC + the map you want. You might / should be then able to activate that map in the XL using the codes you say you have for the maps. if you try to do this using TomTom home it might have some restiction to stop you activating the required map but hopefully you should be able to do it manually as described above rather than use TomTom home. ... GOOD LUCK .

Please rate this reply if you find it useful .

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Tom tom one xl wont accept SD card with map on


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1. Format the SD card (FAT32) and do not stick the SD in the slot yet
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3. Disconnect TomTom from computer and turn off
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Hope this helpful

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You could probably just manually delete the Canada/USA maps from the device, and copy over the europe (or whichever ones you need) to the device. 
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Afterwards, you would probably have to go into your preferences and choose the europe maps.
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