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I have a hp 4380 all-in-one device (printer, scanner,copier). Whenever there is an update on the Microsoft OS side, the scanning function stops working, i.e., I cannot scan and wirelessly push the document to my wireless notebook and neither can I initiate a scan from the notebook. I have to de-install all software related to the document and re-install for the scanner to work. Printer works fine at all times.

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Microsoft Operating System protocol is to install first and then always have drivers and applications install on top of them. More often than not the drivers are outdated and rendered unusable by many of the operating system updates and then need to be updated themselves by the relevant vendor or have to be uninstalled and then reinstalled. Of recent times this has become more and more of an issue due to complexities in the registry and in the COM fabric of the operating system. The registry often gets clogged up with superfluous entries and needs cleaning out to improve performance just like the HD inside the PC needs defragmenting occasionally. Unfortunately when many of the updates from Microsoft and many other software vendors are applied they leave their old entries in the registry and just write new ones - simply because it is convenient and easier for them to do so.

A registry clean is recommended. You can do this by downloading a free 30 day use of Ashampoo from www.ashampoo.com and clean up your system of all the unnecessary entries. I have been using it for a few years now with grate success and no problems. You can always restore any deleted entries before binning them forever.

Posted on Sep 12, 2009

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