Question about HP Photosmart 3210 All-In-One InkJet Printer

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Same problem. lid locks open. took appart.

The spring that holds open the lid is very strong. The detent that should stop your lifting the lid too high seems to have not stop. Once the lid is lifted too high, it lock in and cannot be lowered. If you force it it will break. I have been looking for a replacement part for the hinge mechanism but with out luck. If you know of a source for this part please let me know.

Thanks

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Hey there buddy. The issue that you have is a clear hardware issue. Here are my recommendations. Is your printer still in warranty? If it is in warranty then just call hp and have them replace your unit. If it is not you can try going to best buys or walmart or any other hp partners and retailers and have them service the printer. However most likely they are just going to send the printer to hp and have it fixed there and I believe the charge will be higher. I had been an hp technical support and with hardware issue with your printer we do not recommend service or repairs, what we suggest is hardware replacement. And with your printer hp is no longer manufacturing that kind of model so i doubt if you can find any available parts for that. Here is my suggestion, if your printer is out of warranty already what you can do is call hp and ask for an upgrade. An upgrade is cheaper compared to getting a brand new printer of the same model with no difference in functionality and features. They call it upgrade because your printer is already obsolete and they are going to replace it with latest printers they have of the same family or series with your old printer. The good thing also with an upgrade printer, it will be in warranty and you will have a technical phone support and hardware support for one year. And if you decide to get another extended warranty from the same date of getting an upgrade you will get up to 70% percent on extended plans. So you decide which one best for you...

Posted on Sep 12, 2009

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