Question about HP LaserJet 2820 Printer

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Color cartridge not being reconized

I'm trying to find out why my hp 2820 color/copier printer will not reconize the color cartridge after I install it into the machine. I' ve replaced all the cartridges and hit the check button and it shows that i still need to replace one or two of the cartridges. I even put back the old cartridges and they show the same thing. It worked one time but when I went to print it printed a blank page. Now I can't get it to reconize one or two colors If you can help me you can send a response to me at jeffery_d_wilkinson@yahoo .com Thanks Jeff

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I recently spent six hours troubleshooting the exact same problem (swapping all kinds of parts and motors) except with mine only the yellow would print and one time the print came out correctly. If you know how to take the machine apart, this has to do with the carousel drive motor positioning solenoid. The solenoid has a pad that is a silencer for the solenoid are the starts to deteriorate and "sticks". You could fix this (with electrical tape over the pad) or replace the solenoid. Either way, you need to get to the part.

Posted on Mar 02, 2008


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