Question about HP Photosmart D7160 InkJet Printer

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Printer wont recognize a new ink cartridge

I got a message saying that the light cyan cartridge was empty. I bought a new cartridge, but I get the same message, and the printer prints only in black.

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  • cbumgarne53 Sep 12, 2009

    I got a genuine HP cartridge. So far, I have used only HP ink.

  • cbumgarne53 Sep 12, 2009

    I got a genuine HP cartridge. So far, I have used only HP ink.

  • Project NOMAD
    Project NOMAD May 11, 2010

    Did you get an origianl or a cheaper brand cartridge ?

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Let's hope it is only some dirt or oil on one of he many little electrical contacts, in the printer, that touch the back of the ink cartridge, which can be cleaned with a Qtip and denatured alcohol. if that doesn't work, you probably have damaged the contacts somehow, and will need a repairman. PS- your lucky- some printers won't even print in black if there's a problem with a color cartridge.

Posted on Sep 12, 2009

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