Question about HP OfficeJet 6210 All-In-One InkJet Printer

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PHONE OF THE HOOK WHEN HP6210 connected to Cablevsion cable

I just returned to cablevision fromVerizon FIOS and before leaving cable vision and while on Verizon phone the fax worked. However when I returned to cablevision I got connected throgh Motorola SBV5222 cable modem and everytime I connect HP6210 or similar HP5610 is shows as if the phone is off the hook. I disconnect the all in one I get the phone line is good. I can connect other phones and make calls. I also connected an old Epson fax phone and I can fax using it and it does not behave as HP. Could it be in HP setting or anything else? Do I need an inline filter??

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  • gabesilberma Sep 12, 2009

    I have located the solution myself and it just took a little closer reading of the manual. I, not knowgly any better and thinking that it does not matter, connected a phone cable with 4 wires and the on line manual says it will only work with 2 wire phone cable connected to the printer. Wow I am did not know that this will make a difference. It worked but I am still puzzled why it will make a difference

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Hi there

check where your phone cale goes into the machine you will proberbly find two sockets one marked phone and one marked line the phone line needs to go into the one marked line and a phone handset in the one marked phone if this is correct try ringing yor line that the fax is plugged into see if you get a ring or engaged tone if you are getting engaged unplug the fax and try again if this now works the chance is that the modem board in your fax has failed and will require replaceing

Regards AL "alstech"

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