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Canon makes thick black line when copying - Office Equipment & Supplies

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  • crunch18 Dec 10, 2007

    Hi...i keep on getting thick black lines on the page...but it doesnt even make a copy of the paper...just the thick black line

  • crunch18 Dec 10, 2007

    No...its a photcopy machine. Every time i press the copy button, the machine makes noise, and a blank piece of paper comes out with a large think black line in the center...thanks so much for responding...


  • crunch18 Dec 10, 2007

    what is a drum card...and are you sure the Canon NP 6016 has one?...many thanks

  • crunch18 Dec 11, 2007

    I took out the tonner, and theres plenty of ink all around where the tonner fits. I dont see any kind of roller. Its very dark inside and im not sure of what im supposed to be looking for. I saw the picture of the drum i supposed to remove the whole drum kit?? How do i clean the space where the toner fits in. Its literally full of ink. Maybe when i removed the tonner, some fell in?? Help :(

  • crunch18 Dec 12, 2007

    This is the NP 6016 MOdel...its over 12 years old. Theres no warranty on it. How do i clean the drum kit? Do i have to remove the entire drum kit? I mean isnt it supposed to have ink in the drum kit spill over a little. I mean the actual tonner spills the ink somewhere...and im dont if its not normal for ink to spill in the inside of the drum kit?? please help??



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Hi there, had a smiliar problem in the office this week all three printer having the same issue, black lines, all related to the drum kit, either being covered in ink, or in once case it had a break in the roller.

have a look at this pic, its the drum roller for your printer, amazon link

It is normally sits under the printer toner, take the toner out and you should have access to the unit the tonner fits into, if you look at it closly you should see the roller see if you find any telling signs of ink residue/or cracks on it. If you do its most likely the problem.

Hope it helps


Posted on Dec 11, 2007

  • Zim Taylor Dec 12, 2007

    Wow. sounds like your toner spilt some of it contents. The best bet is to clean it with a dry cloth, but i would advise you contact canon, if the printer is under warranty they should come and service it. The problem may or may not be isolated to just the drum kit, could be the toner leakage, or something else.

    Hope it helps




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