If you have just replaced them make sure you have pealed off the protective film from the contacts on the cartridges, also make sure you run the wizard for replacing them so that it realigns the printer heads and then it might recognize that they are new.
my brother 420cn is telling me i have a paper jam... looked everywhere -- opened back, took out...
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my brother 420cn is telling me i have a paper jam... looked everywhere -- opened back, took out front tray, sprayed air in machine, treated roller with isopropyl alcohol... no help, still reads paper jam
I get this message all the time, I have tried two new genuine HP351 cartridges and also cleaned the...
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I get this message all the time, I have tried two new genuine HP351 cartridges and also cleaned the contacts on the printer and cartridges as described in HP online help. I have also followed HP help to perform a "partial reset" but the problem persists. The priter continues to show the above message and won't even print a test page. Please will you help
started out with a paper jam and followed instructions to remove paper pieces. Now display says...
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started out with a paper jam and followed instructions to remove paper pieces. Now display says carriage jam, even though when turning it on and off it moves from left to right. Followed all instructions in manual and got to point where it said, "if this doesn't work, call for service"
Sudden error message "print cartridge(s)missing or not detected". Cartridges are in place...
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Sudden error message "print cartridge(s)missing or not detected". Cartridges are in place and printer was O.K. with last print order