Question about Microsoft Xbox 360 Console

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Xbox live i can't connect to xbox live on my xbox from my friends house or my keep saying "connection failed please test connection". please help.

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Re: xbox live - Microsoft Xbox 360 Console Video Game Consoles


Posted on Sep 06, 2008

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Re: xbox live

Hey killerblue1, and Guest
It's somewhat a vague question, but I'll try my best to give you some options. I'm going to assume that your friend doesn't have an xbox 360, and you brought yours over to play, so I'm gonna go by that scenerio.

Try this, once you plug in your xbox360 to the network, which I'm assuming you have it set to be Modem --> Router --> Xbox.

Unplug the power from both the router and the modem, leave it unplugged for about 30 seconds, and then plug them back in, starting with the modem.

turn on the xbox, and see if it works for you.

If it doesn't, try this method:

Update the firmware on that router. I had the same issue with my xbox360. It's quite easy to do. Go to the manufacturers website of the router, and just do a search for, 'firmware'. Then, once you download the file, open up the console to your router.

It usually something typed in the browser like,, etc. Login, and update the firmware.

If that doesn't work. Get ahold of sony, maybe even checking their site. They may need some specific ports opened up on the router to allow specific packets to go through the network.

Hope this helps.


PS: If all of this doesn't work, please attempt to test the connection, and post back what step it fails on. It can be easily narrowed down to what is causing the issue if you do.

Posted on Dec 11, 2007

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You might not have been banned. Not being able to connect to the DNS or having it fail can be caused by a few things:
The DNS address serves couldn't be reached
The info on the DNS server couldn't be snagged from your ISP or the DHCP server
The DNS values in the dashboard are wrong.

I don't want to come off like I am insulting your intelligence, but check your internet connection to make sure you have the ability to connect. I'm sure it is all in proper order. So the next thing you need to do is check to see if you IP is set and passes all the tests. If it isn't then you can click the more link on the test page to follow the directions on how to fix it.

You may also want to check out if you are using a XBOX live compatible ISP. Click on Learn More to see if you are using the right ISP or to adjust your settings. You can also check out the connectivity wizard to find out if there are some other issues revolving around this.

Still running into problems!?!?!? try running the modem directly into your XBOX. This has helped me in a few time of need.

Here are some helpful links on what you can do when your DNS fails:
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that means xbox live is having a problem in your are you can call there support line to see the number is 1-800-4myxbox

what i do whn that happens is just try to keep siging in over and over and you usually get in within 3-7 minutes if you dont then i would suggest calling them

i hope this helps

please leave feedback so i can improve thankyou.

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