Question about Fisher and Paykel GWL11 Top Load Washer

3 Answers

F & P GWL11US gets to rinse cycle and will not drain - just continues to click and hum

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  • danpastern Sep 12, 2009

    the washer never starts rinsing or spinning. I have replaced the pump as the problem first started with a puddle on the floor and the same "stalled" timer situation.

  • danpastern Sep 12, 2009

    There are no black particles or pieces of plastic.

  • danpastern Sep 12, 2009

    no error codes (there is no place for them to appear)

    Yes, the drum agitates during the wash cycle.

  • danpastern Sep 12, 2009

    The machine does not enter the spin cycle and it does not drain. The "spin" LED remains lit and flashes intermitently.

  • danpastern Sep 12, 2009

    I have already replaced the pump. The "hum" is not coming from the pump. The pump on this Fisher & Paykel model is on the bottom and easily accessible by simply tipping the machine. What else do you suggest?

  • danpastern Sep 12, 2009

    Turns out the pump was bad. That is where the water was leaking from. Also, one of the drain tubes was clogged. Installed new pump and pulled out cloth stuck in tube. Works like a dream now.

    Thanks

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3 Answers

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  • 11,896 Answers

Your pump is faulty and will need to be replaced. It is fairly common. Otherwise the switch is bad, but if you hear the hum, then pump is bad.

Servicing the Water Pump

Of all washing machine parts, the water pump probably takes the most punishment, because it is constantly in use. When the pump fails, you can hear or see the trouble: a loud rumbling inside the machine, or a failure of the water to drain out of the tub. Here's what you can do to fix the problem:


F & P GWL11US gets to rinse cycle and will not - how-to-repair-a-washing-machine-4.jpg
©2006 Publications International, Ltd.
Take the pump apart and clean
away all debris inside the pump.
Also clear away debris from
the water tubes.

Step 1: Check the drain hoses to make sure they are draining properly. Remove the water supply hoses from the back of the washer. With long-nosed pliers, extract the filter screens from the valve ports in the washer or from the hoses themselves. Wash the screens thoroughly. Then replace them and reattach the hoses. If the machine still rumbles or doesn't drain, examine the pump.

Step 2: To access the pump, first bail and sponge out any water in the machine's tub. Then tip the washer over on its front, using a heavy blanket or pad to protect the washer's finish. Remove the back service panel. The pump is usually located along the bottom of the machine, but with the unit tipped on its front it's easier to remove the pump through the back than through the bottom of the washer.

Step 3: Locate the pump. It has two large hoses attached to it with spring or strap clips. If the clips are the spring type, pinch the ends of the clips together with pliers to release them, and slide the clips down the hoses. If the clips are the strap type, unscrew the metal collar to loosen the clamp. Disconnect the hoses by pulling them off the connections. If the hoses are kinked or crimped at these connections, straighten them as best you can and reconnect them. Then try the machine again to see if this kinking was causing the problem. If the machine still doesn't drain, you'll have to remove the water pump.

Step 4: To remove the pump, loosen the bolt that holds the drive belt taut and move the washer motor on the bracket to loosen the belt. Move the motor out of the way and unbolt the pump; it's usually held by two or three hex-head bolts located on the bottom of the pump housing. As you loosen the last mounting bolt, support the pump with your hand. Then lift the pump out of the washer.

Step 5: You should take the pump apart if you can, because the trouble could be lint, dirt, or pieces of cloth or paper clogging the pump impeller. Clean away all debris inside the pump and clear any debris out of the water tubes. Then reassemble the pump. Hook up the pump again and test it. If cleaning the pump doesn't put it back into working order, or if the pump housing can't be removed, replace the pump with a new one of the same kind.

Step 6: To install the new pump, set it into position and connect the mounting bolts to the pump housing. Move the motor back into position. Tighten the drive belt on the motor by prying it taut with a hammer handle or pry bar; it should give about 1/2 inch when you press on it at the center point between the two pulleys.

Step 7: Reconnect the hoses leading to the pump.

Posted on Sep 12, 2009

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  • 65 Answers

I've had this problem with a couple of washers. inside the knob switch that turns from wash cycle to rinse cycle and spin cycle, etc. when I removed this switch and removed the plastic casing around the switch. I found that one of the metal contact points had become stuck together due to heat and/or corrosion. I pried the contact apart and cleaned the contact surfaces. The metal contact point then was bent up to far, from cleaning it and I had to bend it back down to have the right contact again. They are long thin pieces of flat metal that are kind of springy. I would recommend just replacing this switch instead of trying to fix it.

Recently the washer had the same symptom of halting at the rinse cycle, but the cause was much simpler. the cold water line had become clogged up from old pipes. The temp. knob was set to Hot Cold. Meaning that the wash cycle was hot water and the rinse cycle was cold water. since the cold water was clogged. the washer sat and hummed at the rinse cycle because the drum did not fill with water. You can change the temp knob while the washer is filling to see that both the hot water and cold water are working fine.

Posted on Sep 12, 2009

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  • Master
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Hi,

If your washer spins but doesn't pump the water out, the drain line is probably clogged. In many washers, a small sock or other piece of clothing can get between the clothes tub and the outer tub that holds the water. If the clothing gets between the tubs, it may then get into the drain hose that's attached to the pump--or even into the pump itself. If it's in the pump, you need to remove the hoses from the pump and pull the item out.

To remove the sock from the outer tub port, open the washer's main access panel and remove the large-diameter rubber hose that connects the pump to the bottom of the outer tub. Then, using needle-nose pliers, try to grab and remove the clothing through the port.

Sometimes you can't remove the stuck clothing from below. Then you have to remove the agitator, top of the outer drum shield, and inner clothes tub. This isn't easy to do--and you may need special tools--so you might be happier getting a qualified appliance repair technician to do the job.

If the drain line isn't plugged, the problem may be with your pump. Even if the pump appears to be turning, the internal impeller may be broken. If so, you need to replace the pump.


Before that, as you mentioned that you hear a Humming Noise, it could be Motor, Lid Switch or Timer.

You need to investigate all above things and then take an action.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Posted on Sep 12, 2009

  • 1 more comment 
  • taran_2005
    taran_2005 Sep 12, 2009

    Thanks for your response!!

    If you might have checked Lid Switch as well, it has narrowed the problem. You should have mentioned earlier that it is neither spinning nor draining.

    Now,

    Let me confirm, do you Look under washer, do you see any black particles or white piece of plastic?

    Let me know.

    Thanks.


  • taran_2005
    taran_2005 Sep 12, 2009

    Thanks for your response!!

    Also, let me know a couple of more Answers :-

    1. Do you see any error Code on the Display?

    2. Do you see drum agitates or tumbles during wash cycle ?

    Thanks.


  • taran_2005
    taran_2005 Sep 12, 2009

    Thanks for your response!!

    My first bet would be Motor and pump pulley. However, as you have already replaced that, the only option left would be to investigate all elements :0


  • The
    motor coupler may be broken. Many Whirlpool®-manufactured washers use a
    small, relatively inexpensive motor coupling. It's plastic and rubber
    and is mounted to the shaft of the motor on one side, and to the
    transmission on the other. Over time, the coupler wears out and fails.
    You may need to replace it.



  • A belt may be broken. Many
    washing machines have one or two belts. If a belt is broken or badly
    worn, you need to replace it with a genuine belt from the manufacturer.
    (Some washing machine belts are designed with special characteristics
    not found in automotive belts.)



  • The clutch may be worn.
    If your washer is a GE, it may use a clutch to come up to the proper
    spin speed. As the clutch wears out, it may prevent the unit from
    spinning well or at all. If the clutch is worn, you need to replace it.
    For this job, you probably want to hire a qualified appliance repair
    technician.



  • The drive motor may be defective. Many
    washer brands use a reversing motor. For agitation the motor runs in
    one direction, for spinning and draining, the other. It's possible for
    a motor to burn out in one direction and continue to operate in the
    other. If this happens, you need to replace the entire motor.



  • The
    transmission may not be shifting properly. Older washers produced by
    Whirlpool® have a transmission with an electro-mechanical shifter. If
    the shifter becomes even partially defective, the unit may drain the
    water but not spin. This is a complex system, if your washer has a
    shifter problem, you may want to hire a qualified appliance repair
    technician to repair it.



  • The spin bearing or basket
    drive may be worn or seized. These components allow the inner tub to
    spin freely inside the outer tub. When this is the problem, you usually
    hear a loud sound during the spin cycle. Call a qualified appliance
    repair technician.



  • That's all you need to check. If that would be Fixed, It's good unless there is nothing left. Call a tech from Company.

    Note - Make sure that there should be no water clogging. All the drain pipes should be fine.

    Hope i helped you.

    Thanks for using ' Fixya ' and have a nice day!!


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