I looked at all the posting, ran card stock through a couple times. Still had the jam problem. The switch was moving up and down by must have been bent and not move enough. I pushed it down with a knife and now the printer is working. probably break it next time it has a jam.
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place a piece of card stock in the fed tray. turn on the printer and manually assist the card stock between the rollers. you may need to turn the printer off and on several times before it comes out the exit and moving the jam out.GL
The printer has several switches in it to detect paper jams. When paper feeds in it trips the first one indicating that paper is present. Another switch further along the feed path indicates that the paper is feeding okay. Your problem can be a jammed switch (loose scrap of paper), a broken switch, a switch disconnected from the controller board or a possible bad controller board. One thing you didn't mention was does it respond the same with paper loaded? It might be that the first switch is looking for some and not finding it, so it is programmed to assume a jam.
There are several things to check
1.remove and reinstall the ink cartidges
2. press ON/OFF switch to reset the printer
3. if the printer is new, make sure all the packing material has been removed
4. Check the paper path to make sure that you do not have a paper jam.
5. If these do not clear the problem, you need to have the printer serviced. 2.3.Remove Packing Material MX3104.Removing paper jams MX3105.The MX310 may require repair
I suggest you get a sheet of Card Stock
(Heavy paper) and place it in the feed way. Then press the print button,
applying a slight amount of pressure on the Card Stock so it will feed through
the printer. The reason for this, is in some cases I have been able to clear
the paper track of debris that was deposited there over time. Worth a
try. I have fixed a number of printers this way saving costly
"Gclanton" had it right. I had the same problem today. I ended up taking a piece of paper and from the back side started lightly forcing the paper in the back slot. I had the top cover open where you replace the ink cartridges. Towards the back you can see the paper start coming into the printer next to some rollers. On mine there was a small black switch about an inch from the right in the middle of the plastic piece above the rollers. Once I started pushing this paper in I could see this switch was stuck in the down position. After several minutes of pushing the paper in and out the switch moved up and out of the paper path. I then pulled out the paper and hit the ok button and it came on line. This may work better with a piece of card stock. That switch is the issue. I ended up finding an object lodged against the switch. Needed a flashlight, plastic giftcard and a tweezers to get it out. Works great now.
In the US, neither the MX300 nor the MX310 have a memory card slot (I'm not sure about other areas). In order to get the memory card reader, you would have to get the MX700 or MX850 (fax capable), or the MP470 or higher (number).