Question about Lexmark X5470 All-In-One InkJet Printer

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Delll Studio Printer Communication Problem

I received this Dell Studio Laptop in Dec. of 2008. Since then I have tried 5 different printers and non of them (3 different HP's, 1 Lexmark, 1 Canon) will communicate with my computer. In addition, I have been on the phone with Dell Support and they said it was not a Dell problem and if I bought a Dell printer they could help me. In addition, they said they could not offer any support unless I purchased a package ranging from $150 to $250. This is a brand new computer. My son purchased it for me from Office Depot and they would not stand by the product either. Needless to say, this is my LAST Dell computer. I'm switching to a Mac. Dell is not the company they ued to be. They know about this problem, yet will do NOTHING about it. I would warn anyone considering a Dell to have them prove it prints before walking out the door, should you purchase from a store.

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I understand your pain ,however are these printers usb did you install the software first then plug in the usb when the software requested for you to do so.Try this method if not can you try using a flash drive in the port.
good luck

Posted on Sep 12, 2009

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Drivers are here if you need them:

http://www.samsung.com/ca/support/download/supportDown.do?group=printermultifunction&type=printermultifunction&subtype=monochromemultifunction&model_nm=SCX-4521F&disp_nm=SCX-4521F&language=&cate_type=all&dType=D&mType=DR&vType=&prd_ia_cd=06010300&model_cd=&menu=download

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Dell 926 printer wont print text.


do you receive and error msg like printer communication not available?

if you're receiving printer communication not available, you can try these steps:


1.Check if the firewall is blocking any printer services

2.Check what port the printer is using (reenable the bi-directional support) and if it's on online mode

3.Disable all the firewalls

4.Uninstall the printer driver and software

5.Delete any items under the ff keys:
HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-2

HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3

HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-2

HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-3

Optional***
6.Delete any non default items under the ff keys:
Note: ONLY THE NON DEFAULT ITEMS SHOULD BE DELETED
HKLM\System\CurrentControlSet\Control\Print\Monitors
HKLM\System\CurrentControlSet001\Control\Print\Monitors
Default items are as follows:
AppleTalk Printing Devices
BJ Language Monitor
Local Port
PJL Language Monitor
Standard TCP/IP Port
USB Monitor
Windows NT FAx Monitor
*****
7.Delete any items under the ff keys:
HKLM\System\CurrentControlSet\Control\Print\Printers

HKLM\System\CurrentControlSet001\Control\Print\Printers

8.Completely remove drivers by doing the ff: (Option for comm failure because of the upgrade from xp to vista)
Ensure there are no documents in queue.

Disconnect printer’s USB cable.

Click the Start pearl, then click All programs, Printers, Dell xxx (where “xxx” is the printer model number) and then Uninstall. Complete the uninstall utility.

From the start search box type spool and press .

The spool folder located at c:\windows\system32\spool opens.

Rename c:\windows\system32\spool\drivers\w32X86 to c:\windows\system32\spool\drivers\backup.

Rename c:\windows\system32\spool\prtprocs\W32X86 to c:\windows\system32\spool\prtprocs\backup.

9.Restart the computer.

10.Check th services status

Start-Run- Type Services.msc and Click on Open

You will see long list of services

You need to make sure following 4 Services are set to Automatically start

Remote Procedure Call RPC
Remote Procedure Call RPC Locater
LexBce Server
Print Spooler

11.Reinstall the latest printer driver

have a great day

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