Question about Whirlpool GU2400XTP Built-in Dishwasher

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Blinking Light (Glass XPRESS) - Machine not running...

My machine is now just over two years old and has stopped working - again. I had the motor replaced under warranty about a year ago (but I had to pay the service charge of $128!) and now this malfunction. My machine will not run, it only flashes the Glass EXPRESS light.

I called the Whirlpool 800 Customer Service number and they will not honor their warranty unless I pay for a service call for the problem to be diagnosed by a qualified technician. I'm not sure I want to spend another $128 for a machine of questionable reliability.

I tried the CS suggestion of cutting power for a few minutes to see if the machines internal computer would reset itself, but no luck. Any suggestions?

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Re: Blinking Light (Glass XPRESS) - Machine not...

Unless you use your machine heavily, the problem is probably a timer board. it also could be a door switch. it will not run if it thinks the door is open. and if the fill valve does not function, it will not enter wash cycle as there is no water coming in. most likely timer, but some replacement parts are rebuilds. you could have a failed pump again. its not the pump if the unit does not fill.
in any event, i would invest in a better machine rather than put more into the unit.
note: i am not sure why you paid a service call if the problem was under warranty. ask the mfg about that. the servicer may not be straight with you.
bosch makes a good machine, as does miele. both cost a bit, but don't have issues like cheaper machines. cheap machines are cash cows for servicers. i am not sure what you paid for the whirlpool, but i am fairly certain it was under 1200. something from 900 to 1800 would be a good choice for reliability. that not the most expensive. my commercial unit cost 3800, but does a cycle in 90 seconds. time does equate to money, and you know best how much this unit is costing you to deal with.
good luck

Posted on Dec 28, 2007

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Hello ashankhan,
huuum,happy to assist you!

You said,
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