Question about Kaspersky Labs Anti-Virus 2009 for PC

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I wetn to best buy and purchase the soft ware but is unable to register it. an error comes up easch time .

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  • ladygamblin Sep 11, 2009

    The error mesage is : activation error: Server name cannot be resolved. I tried the link you sent me and it would not load.

  • ladygamblin Sep 11, 2009

    server name can not be resolved is still the activation error. I turned off the firewall .

  • ladygamblin Sep 14, 2009

    I went back to best buy and exchange the software . I have been trying for 2 weeks now. I check the requirements . I have dsl .I still can not register the software .



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I am sorry to hear your problem. I can classify the solution into the following parts :-

1. You might have entered an Incorrect key.

2. There might be an issue with the Anti-Virus registration website. Try to register after some time.

3. Software downloaded might be corrupted. Again install the software and then give a shot.

4. Slow Connection - I hate to say but i have found this as a major concern if your connection ( Internet connection ) is too slow.

If you find that even after following the above points, still you are getting an error :-


Every software do require some memory and space. Check compatibility to make sure you have downloaded the correct software for your Operating System.

If that's not the case, i am sorry to say, Contact Vendor. You might had been given a Corrupted Software/Wrong Key!!

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Posted on Sep 12, 2009

  • taran_2005
    taran_2005 Sep 14, 2009

    Thanks for your response!!

    There are only 2 solutions left :-

    1. There might be an issue with the PC. There might be many if the system is corrupted.Even though your system seemed to be running fine, still it can have many corruptions like any of the .dll file or anything . Format the PC. Install the Windows and try Once again.

    2. Before that i would advise you to call the Anti-Virus software company directly to confirm the same. There might be a server issue or Ip conflict issue from their side or might be Product key problem.
    If that's a Kaspersky Anti-Virus, call them at :-

    Tel: +1-866-328-5700 (Toll Free)

    If you have purchased a different software, let me know the name so that i can provide you with the contact information.

    Note - Turn off the Firewall if any while trying to register the software.

    Hope i helped you.

    Thanks for using ' Fixya ' and have a nice day!!



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What type of error (a windows error? compilation error from program itself?) Have you re-booted yet? Could be another program that is hung, causing the error so reboot if you haven't. If the reboot doesn't work, try downloading the trial: Located here The trial is fully functional. All you would have to do is use your registration key (which you already have from the product you bought from Best Buy). See if this trial download installs. Then register it. Hope this helps, Bill

Posted on Sep 11, 2009

  • Bill Ready
    Bill Ready Sep 11, 2009

    Here is the link to Kaspersky AntiVirus

    Link didnt register on the last coment for some reason.

    Hope this helps,

  • Bill Ready
    Bill Ready Sep 11, 2009

    You went to this page and it didn't work?

    Sounds like it can't reach the kaspersky to register your AV software. Do you have your firewall on? Can you turn off your firewall temporarily to see if it works then. Just turn it back on when you finish. That is one thing that could prevent your computer from talking to the server.

    Let me know,



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