Question about Kenmore Elite HE5t Washer

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Wash cycle stops, F21 error message appears

About halfway through a wash cycle the machine stops and F21 appears on the screen. I hit the stop/unlock door button and the machine starts up again, draining the water but not spinning it - so I have soggy, semi-clean clothing...

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"F21" is a Long Drain error code. This indicates that you have an obstruction in the drainage system. More than likely you probably have a clog in the drain pump. The following link explains:

http://www.fixya.com/support/r1484065-f21_error_code_whirlpool_duet_kenmore

Included is a follow-on link that explains how to check the drain pump to clean. You may also have to remove the inlet hose that runs from the bottom of the wash tub to the inlet side of the drain pump. Debris can commonly clog in this area as well causing the drain cycle to fail.

If you have any questions about this repair, or need additional assistance, please let me know. I hope this helps you.

NOTE: If these preliminary measures do not correct your problem, you may have to replace the drain pump. It does not take much to damage the pump impeller or motor. Since the error code is generated if the drain cycle exceeds 8 minutes, if the pump is damaged and can't pump at the required volume, the error code will continue to appear until the pump is replaced.

Posted on Sep 11, 2009

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Posted on Jan 02, 2017

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My washer error message unit detect a problem


The most common solution for this message is to turn the machine OFF and then ON. If the error resets, you are done.

However, this message will sometimes cause the control to stop the machine from working. With this type of error, the control panel will need to be reset. The following steps will allow you to reset your control.

Solution:

  1. Clear the ERROR from the screen: Press and hold the MY CYCLES and BACK buttons simultaneously for 3 seconds. The control will display any recorded errors. Please write down what error codes are shown on your screen in case service is needed. If a MORE icon is displayed on the screen, press MORE to list additional errors. When the EXIT button appears, press EXIT.


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We have a Kenmore HE2plus washer - about 3 years old. An error message appeared F21. The problem is that the it either seems to be stuck on the rinse cycle or isn't completing the cycle. When the...


Hello, Welcome to FixYa.

Based on your post I understand you have a F21 problem with a Kenmore washer, the F21 error means an excessive drain time as you may or may not already know.


If you follow the link to my solution to this error you should be fixed up in no time. (It's much quicker than pasting or retyping the complete solution)

http://www.fixya.com/support/r9090359-whirlpool_frontload_f2_f21_sd_suds

Thank you for visiting fixya for your washer inquiry. Please take a moment to rate my assistance and leave a brief testimony.

Regards,

Macmarkus :)

May 07, 2011 | Washing Machines

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It is FO 2 its happpend twice no papper work for it?


Hello there and thank you for choosing fixya
Depending upon the type of washing machine, you may notice an "F21" or "F02" error code. An "F21" or "F02" error code is indicative of a slow draining cycle, normally caused by a clogged or kinked drain hose. If an "F21" or "F02" error code appears, check the drain hose on the back of your washer to ensure that it is not clogged or bent. Once the drain hose has been unblocked, the error code should disappear and the machine drain properly. However, if you have a high efficiency washing machine and the error code continues to appear, make sure you are using the correct detergent; because high efficiency machines use much less water than traditional washing machines, they require the use of a low sudsing detergent. Traditional detergents may produce too many suds, which can block the machine's drain hose and lead to slower draining cycles.
Please feel free to post me a comment back if you need help with the dissasembly of this ok?
best regards Mike

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If you're getting an F22 error, you will want to check anything to do with the door latch switch.

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