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My all-in-one won't scan

I keep getting the message Internal error 2343 then I get Fatal error during installation. I have a hp psc 1100/122 series all-in-one. It won't even install on my computer

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  • Dixie A Dec 21, 2007

    XP OS, no ink in cartridges, but that shouldn't have a bearing on the scanning capabilities, should it?

  • royastern Mar 20, 2008

    I have scanned in the past just fine.  But today when I tried to scan I got an error message and couldn't get rid of it.  I turned off the printer, then turned it back on.  Now I get a message that "No scan option."  

  • blueeyecutie May 20, 2008

    I have an all in one 2210. I have been having problems with it for some time. First of all my computer quit recognizing it, or it quit recognizing my computer. Then it would not uninstall, then it would, then it would not reinstall, then part of it would, and on and on. Now I have purchased a new Canon printer, and I get the internal error 2343, and window like a driver is going to download but it can't. I have been dealing with this all day, got rid of all HP stuff I could find except Hpgs2wnd.exe, and it says "access denied". Maybe this is part of the program. I am sick of HP and their lack of customer support.

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What operating system? when does it do it?
have you gone to hp-site? click on troubleshooting.
http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?contentType=SupportFAQ&lang=en&cc=us&docIndexId=64178&taskId=101&prodTypeId=18972&prodSeriesId=90777

Posted on Dec 10, 2007

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Problem Fixed...

I received "Internal Error 2343" as well. I was able to resolve this using Orca http://support.microsoft.com/kb/255905> to edit the "aiosw.msi" file.

I removed all references to "SetINSTALLDIR" and "SetINSTALLDIR2" under both "InstallExecuteSequence" and "InstallUISequence". I then saved the MSI file and re-ran the Setup.exe and all worked well! I recommend that you make a copy of aiosw.msi before editing in it Orca.

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http://www.technipages.com/wp-content/uplo...007/11/orca.Msi


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Editing text


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